Radio company executive teams need to understand that they can’t just come up with a new marketing position catchphrase and think it’s going to win an audience if the product sucks.
Whatever they try to do, whatever they want to do or whatever ridiculous “reinvention” to fix (what they broke) won’t work if they don’t have people in place who know what to do in the first place!
@HealthyFLPBC Dad called for appt for vaccine. and system was down. You asked him to email which he did right away. Said would schedule in order of request yet no reply and people who called later getting appts.