Bruce Ayonote

Trusts and can be trusted

[Bruce Ayonote @BAyonote]

@NutanixNation Please I need a web developer familiar with the Nutanix environment

[Legend @ExploreLegend]

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[Bruce Ayonote @BAyonote]

@amgbahurike @ExploreLegend Please DM me your details so someone gets intouch and sorts out.

[Bruce Ayonote @BAyonote]

@DrJoeAbah You are meant to have 40mbps

[Bruce Ayonote @BAyonote]

@DrJoeAbah We will appreciate the time it takes and the cost also.
Have a blessed day.

[Bruce Ayonote @BAyonote]

@DrJoeAbah Lastly, I looked through a number of comments which we will take as feedback, however if we can appreciate that for a fibre connection to be established, physical construction over long distances through tough terrains and permits etc to go past peoples houses

[Bruce Ayonote @BAyonote]

@DrJoeAbah We conduct a weekly customer survey which comes back with 80% satisfaction,we are working to improve this,our churn rates are below 5% and we are seeing increasing demand from the market.We truly regret your experience and be rest assured we are on it.

[Bruce Ayonote @BAyonote]

@DrJoeAbah So in a nutshell,no one builds out with these types of intentions to piss people off and yes we know what we are doing,because with all this,the majority of the service and the customer base is fine.We have 99.95% of our customers active,99.99% network availability.

[Bruce Ayonote @BAyonote]

@DrJoeAbah We need help,almost every trick in the book tried,and the culture seems to be totally in conflict with consistency and proffessionalism.We have automated almost everything that can be automated and need to address humanistic gap in the chain.

[Bruce Ayonote @BAyonote]

@DrJoeAbah We are now re emphasising the need to treat the opportunity with respect and not the culture that is late,unreliable and bitter.This has been very tough,but I am confident we will scale this.The second issue is communication,we are breaking our backs on this and must confess

[Bruce Ayonote @BAyonote]

@DrJoeAbah We have an installer program, we take freshers train them to become fibre technicians,and provide them with a steady pipeline of guaranteed revenue and what is most beautiful is that we have watched hundreds of people come out of poverty to being owners of viable businesses

[Bruce Ayonote @BAyonote]

@DrJoeAbah And unfortunately it is this very trade off that continues to periodically rare an ugly head and present these unpleasant experiences. However there is very very good news.The 2 weaknesses I raised are the 2 hurdles left for us to scale to have a truly best in class service

[Bruce Ayonote @BAyonote]

@DrJoeAbah Our model is to build an ecosystem and rely on other businesses and individuals with a mutual interest to achieve success.I say this because you actually raised a major point about the sustainability of the company.The long term sustainability has always been the main focus

[Bruce Ayonote @BAyonote]

@DrJoeAbah We knew this from day one and as part of our strategy focused on building and sustaining a terrestrial network that runs properly in Nigeria.And outsourcing non network related services as it will not be wise to do both based on the realities of the operating environment.

[Bruce Ayonote @BAyonote]

@DrJoeAbah Operating a terrestrial cable network in most parts of the world is very challenging, I can confidently say Nigeria will rank among the the top 3 most challenging.What this means is we expend alot of energy in making the network run,this is run,nothing else but run.

[Bruce Ayonote @BAyonote]

@DrJoeAbah Your unfortunate experience is consistent with what a number of customers who have recently tried to get or gotten the service have witnessed.There are 2 major weak spots we are battling,new service onboarding and Customer communication.We are fine with other parts of the chain.

[Bruce Ayonote @BAyonote]

@DrJoeAbah @ExploreLegend Hi Dr,on behalf of Legend,I apologise for your experience and the fact that it came this late, I slept off from a tired day,and was not initially sure on how to respond.Whilst I guarantee you a satisfactory customer service going forward,I will like to clarify a number of issues

[Legend @ExploreLegend]

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[Bruce Ayonote @BAyonote]

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[Legend @ExploreLegend]

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@DumebiKachikwu @rootstvnigeria