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Writer/Script Editor/Freelance Journalist (mainly ent/comedy, but experience in most genres).

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Draining baked bean juice through a pair of tights. November 3rd 2018. The day television officially died. #nomoretv #TheTimeItTakes

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@virginmedia What sort of time system are you working to? 10mins = 2seconds and then it jumps to 7 minutes.
Are you surprised when customers get frustrated? #virginmedia

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@virginmedia True, @Ofcom can’t help directly, but I suspect CISAS (aproved by Ofcom) can (this matter is about 8 weeks old). Or maybe, someone will respond via your app before I get in touch with them.

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@virginmedia I lost my broadband from 29th July to 5th August. I thought you were now part of an automated compensation scheme - but nothing has shown up on my bills (in Aug or Sept). I’m getting in touch with @Ofcom tomorrow (you don’t answer phones or your app).

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@virginmedia It was a total loss of service for five days (four or five houses in our Close) - endless phone conversations - endless Twitter messages - text messages stating problem had been resolved (when it hadn’t). As I said reporting to @Ofcom tomorrow. I have more confidence in them.

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@virginmedia Endless times.

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@caytah @virginmedia @SkyUK Should be he . . . but the sentiment it there 👍 #Ifeelyourpain

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@WPhoebe7 @virginmedia But what customer service - they even offer help to unhappy Sky customers 😂😂😂

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@FemmeEnFeu @JellyStilettos 3 got stolen 🤔

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@fussyMcWhiskers @virginmedia I know this doesn’t help your problem, but I also eMailed Lutz Schüler (for a different reason, mine was poor customer service) & surprisingly got a response - took a few day, so it can be worthwhile (or it’s possibly luck of the draw wrt which eMails get read) 👍 Good luck.

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@virginmedia @mattlfc78

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@virginmedia @WPhoebe7 That’s not for real is it 😂😂😂😂😂😂 I’m saving this thread 😂

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@virginmedia @Birdman9531

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@MissySJH @virginmedia Good luck getting your problems sorted SJ.

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@bjkisaprick @richardbranson @virgingalactic @TheSpaceshipCo Hopefully the first @virgingalactic customer-paying launch won’t be over a weekend, we all know from experience that it’ll be replaced by a bus service due to unexpected engineering works somewhere near Alpha Centauri!

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@adamaadam @virginmedia Your customer is asking for a postal address so he can make a complaint.
It’s this:

Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

Why is this so difficult? He didn’t ask for a link. He asked an extremely straightforward question.

Apologies Al for interrupting 😂

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@stevesm55148230 @virginmedia

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@PdJen @virginmedia Trouble is, when they’re forced to stop this practice, everyone knows that they’ll increase the price for everyone, and claim they’ve been forced to do it. #greedy

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@PdJen @virginmedia Customers shouldn’t need to haggle, threaten to leave etc to get a better deal. All customers should be offered a fair deal. Office of Fair trading has stopped this practice in some industries, hopefully it’s only a matter of time before media companies are forced to do the same.

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@virginmedia @detaileddesign1 Your customers should never have to haggle, threaten to leave etc. A fair deal should be offered to all.

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@etramiii @virginmedia You’re on the Virgin Media ‘Hotel California’ Package - you can check in any time you like, but you can never leave 😂