Barjis Balaporia

[Barjis Balaporia @BBalaporia]

Instead of owning up to warranty obligations or honoring customer trust: ❌ No definitive timeline for delivery ❌ Pushing internal repairs via customer insurance instead of warranty honoring
Is this what "premium" Jeep ownership looks like in India?

[Barjis Balaporia @BBalaporia]

Landmark Jeep (@LandmarkGroup) has shifted goalposts for nearly two months: 🔹 Days of delay just to arrange towing 🔹 Weeks without a conclusive root-cause diagnosis 🔹 Major internal engine damage reported (bent connecting rod) on a virtually new car!

[Barjis Balaporia @BBalaporia]

50+ days in workshop custody, zero accountability, and complete silence from @JeepIndia & @Stellantis!

Our company vehicle, a Jeep Meridian (MH01EV9883) under 1 year old and well within warranty (~17,300 km), suffered catastrophic engine failure on July 16, 2026.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia How long do we wait ??

[Barjis Balaporia @BBalaporia]

We are compelled to share this publicly due to our deep frustration with the unresolved issues of our MG Hector purchased by our company. This vehicle has suffered repeated breakdowns since purchase. @MGmotorin #MGHector #CustomerComplaint

[Barjis Balaporia @BBalaporia]

@MGSupportIndia Surprising...MG Hector India does not care for its clients.....
No response and resolution yet even after 43 days of lodging compliant...

[Barjis Balaporia @BBalaporia]

@MGSupportIndia No response yet, as informed during my call yesterday, we insist for a formal letter from MG Hector confirming that the vehicle has been thoroughly checked and now in road worthy condition.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia No response yet, as informed during my call yesterday, we insist for a formal letter from MG Hector confirming that the vehicle has been thoroughly checked and now in road worthy condition.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia Please arrange to provide the formal letter on MG Hector letterhead immediately. We also await your response over the compensation of Rs.82,000/- (Rs.2,000/- x 41 days) sought by us for engaging a taxi/private vehicle due to delay in rectifying the issues in the vehicle.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia Please arrange to provide the formal letter on MG Hector letterhead immediately. We also await your response over the compensation of Rs.82,000/- (Rs.2,000/- x 41 days) sought by us for engaging a taxi/private vehicle due to delay in rectifying the issues in the vehicle.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia In the absence of such a basic assurance, one is left to wonder whether the brand truly stands by the quality and safety of its vehicles—or is choosing to leave its customers without the necessary confidence and support.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia I received a call from your team stating that MG India cannot issue a letter confirming that the vehicle has been thoroughly checked by a 3rd party expert and is in road worthy condition.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia If MG has got the car diagnosed by a 3rd party technical expert and now confirmed to be in a road worthy condition, does it take more than 2 weeks to issue a letter from MG Hector confirming the same. Also, who would bear the expenses incurred by us towards taxi for 1 month

[Barjis Balaporia @BBalaporia]

@MGSupportIndia Another week had passed and no resolution in place. the only development is that i continue to receive calls asking me to narrate the history and nature of the problem faced.

[Barjis Balaporia @BBalaporia]

@MGSupportIndia It is now more than 35 days since the original complaint was lodged by us over email to MG Hector Head Quarters. We are unable to take delivery from Service Center and are daily incurring expenses towards hiring of private taxi....

[Barjis Balaporia @BBalaporia]

@MGSupportIndia No resolution yet.....

[Barjis Balaporia @BBalaporia]

@MGMotorIn We urge @MGmotorin to:
✅ Appoint an independent expert to inspect the vehicle
✅ Resolve the recurring mechanical issues
✅ Issue a roadworthiness certificate
Our confidence in the brand is seriously shaken. Please act. #MGHectorComplaint #CustomerCare

[Barjis Balaporia @BBalaporia]

@MGMotorIn Despite multiple complaints and follow-ups, we’ve only received calls from MG's support department – no action, no resolution. The vehicle is still with the service centre. We're forced to escalate this publicly. @MGmotorin #MGIndia