@illpray4you Hi. Our phone lines are busiest in January, especially early in the week, so you may experience longer wait times than normal. Thank you for your patience.
@ed_dodds Thank you for bringing this to our attention, Ed. We've shared your message with our website team so they can look into this and correct the issue as soon as possible. We'll keep you updated as we receive any related information from that team. Thank you again for reaching out.
@PamWinder Hi, Pam. Thank you for reaching out to us again. Can you please email us your member ID and phone number to [email protected] so we can look into this for you? Once we have that information, we can connect with the right person on our customer service team. Thank you.
@rlskoda Hi, Richelle. Thanks for reaching out. We understand your concern and would like to look into this for you. Can you email the member ID and your phone number to [email protected] so we can connect with our service team? Thanks.
@Jacob_Hopkins (3/3) Also, our members can get help with their benefits questions by calling the number on their member ID card or emailing [email protected]. Thanks.
@Jacob_Hopkins (2/3) We can’t discuss another person’s protected health information without their expressed consent, but if you’re interested in how we make decisions on what we cover, here’s an explanation from our chief medical officer, Dr. Andrea Willis: https://t.co/ALxqXjQzin.
@_duckmylife We're sorry about your experience, and can look into this for you if you'd like. If so, please email us your member ID, phone number, and any additional details about your issue to [email protected] so we can connect with the right person on our member services team. Thank you.
@jcklpe_ Hi, Aslan. We're sorry about your experience and would like to look into this for you. Can you email your member ID and phone number to [email protected] so we can connect you with our customer service team? Thank you.