BCC Customer Service

Official account for Birmingham City Council’s Customer Services. We’re here 9am-5pm Mon-Fri. To raise a new request visit

[BCC Customer Service @BCC_Help]

Good Morning all, we hope you had a good weekend? Would you like to find out more about the customer service standards you should receive when engaging with the council? Find out more by signing up here: https://t.co/i6drZf0c6S or visit https://t.co/ehSlfZ00bB

[BCC Customer Service @BCC_Help]

@blackeyeddog2 Good Afternoon,

Unfortunately, the escalation of the industrial action means further disruption for residents.
Please refer to the following link for the latest information about the industrial action:
https://t.co/gKOPaSX3oh
Kind Regards,
David

[BCC Customer Service @BCC_Help]

@ZAslam77 @UKLabour Good Afternoon,

Apologies for the issues with collections at this time.

Please can you send a direct message with your full address and we can report your missed collection.

Kind Regards,
David

[BCC Customer Service @BCC_Help]

@zoobiiaa Hello Zoobia, Thank you for reporting this issue to us. We have requested a street clean for the road, under the reference number WSC041122. This will be completed, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@bob_owa90636 @WeAreOpenreach Hello, Can you please DM us your full address and contact details. We will have a look at this matter further. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175192. We will aim to clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175191. We will clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the refence number FLT175186. We will clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175176. We will clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 @CllrMajid Hello Jill, Thank you for reporting this issue to us. A missed collection report has been raised against the address by an occupant of the building. Once we have availability, a crew will be sent to the location to empty the bins. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175171. We will clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@Zah33rAkbar @CllrMajid @BhamCityCouncil @mariamkhan29 Hello Zaheer, We have forwarded images from the video you have provided to Our Commercial Waste department, for further investigation. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@SirPuppetPaul Good Morning, We have not been made aware of any potential rebates going into affect due to the continued and escalation in strike action. All updates regarding the Waste Management service can be view via this link https://t.co/2GKPyn9Olq Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@drawmytown @x_brum @mike56200 @BhamCityCouncil @visit_bham @BhamUpdates @Ken__newhall @WhatsOnBrum @BrumLordMayor Hello Ben, We have taken images from your video and forwarded them to Our Environmental Health department for further investigation. Can you please DM us the specific roads affected, and we will raise street cleans, with our Waste Management department. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@maame_akua21 @drawmytown @x_brum @mike56200 @BhamCityCouncil @visit_bham @BhamUpdates @Ken__newhall @WhatsOnBrum @BrumLordMayor Thank you for bringing this to our attention. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thanks for reporting this issue to us. We have raised a fly tipping report, under the reference number FLT175061. We will clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill Thank you for reporting this issue to us. We have raised a fly tipping job, under the reference number FLT175060. We will clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 @CllrMajid Hello Jill, Thank you for notifying us. We have forwarded the image you have provided to Our Waste Management department for further investigation. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thank you for reporting this issue. We have raised a fly tipping job, under the reference FLT175047. We will clear this waste, once we have availability. Kind regards, Haris.

[BCC Customer Service @BCC_Help]

@JillOHare2 Hello Jill, Thank you for notifying us. This tree belongs to Our Highways department, we have forwarded the images you have provided, for further investigation. Kind regards, Haris.