BLACKS Smile Centre

Customer support for @BLACKS, Canada's Playground for Photography. Call 1-800-668-3826 (M-F 9am-8pm; S-S 11am-5pm) or email [email protected].

[BLACKS Smile Centre @BLACKS_Support]

@proides Sorry Paul, the charges are for shipping AND handling. We'll update blacks.ca to make this more clear. Thanks for letting us know.

[BLACKS Smile Centre @BLACKS_Support]

@carlyjchalmers Very sorry to hear this, Carly. Please DM us with your email address and we'll look into this.

[BLACKS Smile Centre @BLACKS_Support]

@youvereachedjes Sorry to hear this, Jessica. What specific problems do you seem to be having? Feel free to DM w/screenshots. We can help.

[BLACKS Smile Centre @BLACKS_Support]

@johnperlock Yes. We can also reimburse you to have the processing done elsewhere. Please call us at 1-800-668-3826 to arrange this.

[BLACKS Smile Centre @BLACKS_Support]

@johnperlock Sorry John, we no longer offer this service.

[BLACKS Smile Centre @BLACKS_Support]

@bbaumken Sorry about this, Brendan. Please DM your order number so we can look into this for you.

[BLACKS Smile Centre @BLACKS_Support]

@proides Hi Paul, each size is shipped separately, hence there are separate shipping charges for each one.

[BLACKS Smile Centre @BLACKS_Support]

@ochangco Hi Hilda, not sure where you heard this. Our Smile Centre number has been fully functional this entire time — 1-800-668-3826.

[BLACKS Smile Centre @BLACKS_Support]

@ochangco Sorry to hear this, Hilda. Who did you speak to in the Smile Centre about this? Do you have a reference number?

[BLACKS Smile Centre @BLACKS_Support]

@amyemathe Hi Amy, the app is offline for now while we make some changes. Back soon! In the meantime, blacks.ca is fully mobile-friendly. :)

[BLACKS Smile Centre @BLACKS_Support]

@jenzavaglia We're not closing, Jennifer! Although we closed our retail stores, we're continuing to operate online under new ownership. :)

[BLACKS Smile Centre @BLACKS_Support]

@swellfeller91 …project? Steps to reproduce? What exact error message? And the email you use for your account. We'll look into this.

[BLACKS Smile Centre @BLACKS_Support]

@swellfeller91 Sorry to hear this! We have real, live human help available at 1-800-668-3826. Please DM us with more details — what type of…

[BLACKS Smile Centre @BLACKS_Support]

@nadia2019 Sorry to hear this, Nadia. Everything is tested & functioning normally right now. Are you able to try with another browser?

[BLACKS Smile Centre @BLACKS_Support]

@justaglimpse43 Very sorry about this! Can you please DM us a screenshot of the email in question? We'll look into this right away.

[BLACKS Smile Centre @BLACKS_Support]

@kanialou Hi Kania, we don't have any store locations. We're adding Print+ Card functionality online soon — should be ready by August 12. :)

[BLACKS Smile Centre @BLACKS_Support]

@evelynacreative Hi Evelyn, we're working on adding Print+ Card functionality to blacks.ca by August 12. Stay tuned!

[BLACKS Smile Centre @BLACKS_Support]

@ayo4ayo Very sorry to hear this. Can you please DM us more info? We can look into this for you and help.

[BLACKS Smile Centre @BLACKS_Support]

@torontodiana Sorry Diana, all previous 6x sizes (6x6, 6x8, 6x15) are not available on the new blacks.ca.

[BLACKS Smile Centre @BLACKS_Support]

@savethecoral Apologies! Due to issues with our previous vendor & recent ownership change, it wasn't feasible to transfer projects/photos.