BOSS SOLUTIONS

BOSS offers the most cost effective #ITSM #ITIL #call811 solution in the Industry! #Helpdesk #ITAM #ServiceDesk #cloud

[BOSS SOLUTIONS @BOSS2U]

A map should do more than show where a ticket is. 🗺️
BOSS811® connects 811 ticket management with GIS integration and map-based workflows to help teams bring location context into their daily operations.

#BOSS811 #GIS #DamagePrevention

[BOSS SOLUTIONS @BOSS2U]

A project plan is only useful if everyone can see the progress. 📊
BOSSDesk® Project Management helps teams organize projects, assign work, track milestones, and monitor progress within their service management environment.

#BOSSDesk #ProjectManagement #ITSM

[BOSS SOLUTIONS @BOSS2U]

Not every 811 ticket carries the same level of risk. ⚠️
The BOSS811® Risk Assessment & Workflow Manager helps teams identify higher-risk tickets and apply workflows that support more focused damage prevention efforts.

#BOSS811 #DamagePrevention #RiskAssessment

[BOSS SOLUTIONS @BOSS2U]

When everything becomes a ticket, visibility matters. 🎫
BOSSDesk® helps IT teams centralize requests, automate workflows, and keep service delivery moving.

Because better service starts with knowing what needs to happen next.

#BOSSDesk #ITServiceManagement #PublicSectorIT

[BOSS SOLUTIONS @BOSS2U]

BOSSDesk Tech Talk is tomorrow! BOSSDesk customers, if you haven’t registered yet, check your inbox for registration information and join us for the session.

We look forward to seeing you!
#BOSSDesk #TechTalk

[BOSS SOLUTIONS @BOSS2U]

Let's Talk About the 811 Ticket Pileup.
What's the biggest challenge your team faces when ticket volume spikes? 👇 We're listening.

#BOSS811 #811TicketManagementSoftware #UtilityLocateSoftware #OneCallTicketManagementSoftware #DamagePrevention #811Operations

[BOSS SOLUTIONS @BOSS2U]

IT support shouldn't depend on the one technician who "just happens to know how to fix that." When you capture and make useful knowledge accessible, everyone benefits.

#BOSSDesk #ITSM #KnowledgeManagement #HelpDesk #ServiceDesk #BOSSDeskAI #ITSupport

[BOSS SOLUTIONS @BOSS2U]

Location is at the heart of every locate request.
BOSS811® GIS integration helps connect ticket management with geographic information, giving teams another layer of visibility when managing locate activity and assessing operational risk.

#BOSS811 #GIS #UtilityLocateSoftware

[BOSS SOLUTIONS @BOSS2U]

The best time to discover a locate issue isn't after the equipment arrives. BOSS811 Dig™ helps excavators stay connected to 811 ticket information and improve project readiness before digging begins.
https://t.co/k3CWAFDH6I

#UtilityLocateSoftware

[BOSS SOLUTIONS @BOSS2U]

Behind every 811 ticket is information that can influence what happens next. Location. Timing. Ticket status. Responses. Workflow. Risk.

Because better damage prevention decisions start with better information.

#BOSS811 #DamagePreventionSoftware #811TicketManagementSoftware

[BOSS SOLUTIONS @BOSS2U]

BOSSDesk® Project Management brings project planning and service management closer together, giving teams a centralized place to organize projects, assign work, track milestones, monitor progress, and collaborate.

#BOSSDesk #ProjectManagement #ITSM #ITOperations #ServiceDesk

[BOSS SOLUTIONS @BOSS2U]

The Ticket Is Closed. But Do You Know Why?

Closing tickets is one thing. Understanding what those tickets are telling you is another. A modern service desk should give IT leaders visibility into more than ticket counts.

#ITSM #ServiceDesk #HelpDesk #ITReporting #ITAnalytics

[BOSS SOLUTIONS @BOSS2U]

What Can Your Service Desk Do Better?

Let's talk about it at SCITDA Fall Conference 2026.
Stop by BOSSDesk® Booth #50 in Columbia on October 5–6 and talk with our team.

#HelpDesk #ITServiceManagement #GovTech #SouthCarolina

[BOSS SOLUTIONS @BOSS2U]

We’re headed to the 2026 Texas Damage Prevention Summit! 🦺
📍 Galveston, TX
📅 Oct. 7–9

Stop by the BOSS811® exhibit to talk 811 ticket management, GIS, risk & workflow management, automation, and field visibility.

See you in Galveston!
#BOSS811 #DamagePrevention

[BOSS SOLUTIONS @BOSS2U]

🚨 BOSSDesk 101 is tomorrow!

Join us for our next webinar and gain a stronger foundation of BOSSDesk basics. Live Q&A... check your inbox for login details and set a reminder to join us online.

https://t.co/EbAxc9cXgz
#BOSSDesk101

[BOSS SOLUTIONS @BOSS2U]

Gulf Shores, here we come! 🦺

The 2026 Alabama Damage Prevention Summit is next week — Sept. 28–30.

Come meet the BOSS811® team and see how modern 811 ticket management can support damage prevention operations. https://t.co/KkJ0a3PXzm

📍 Gulf Shores, AL

[BOSS SOLUTIONS @BOSS2U]

The office has the ticket. The field needs the information.
BOSS811 Dig™ helps excavators stay connected to locate information and ticket activity throughout the excavation process.

#BOSS811Dig #DamagePrevention #ExcavationSafety
#811TicketManagement

[BOSS SOLUTIONS @BOSS2U]

AI Isn't the ITSM Strategy. It's Part of It.

Great AI needs a strong ITSM foundation.
BOSSDesk® brings ticket management, workflows, asset management, reporting, and AI together to help teams actually improve service delivery.

#BOSSDesk #BOSSDeskAI #ITSM #ITServiceManagement

[BOSS SOLUTIONS @BOSS2U]

Don't ask, “Does your ITSM platform have AI?”
Ask, “What does the AI actually do?”
BOSSDesk® AI puts AI to work with Tier 1 responses, intelligent ticket sorting, technician guidance, and knowledge creation.

https://t.co/sspYUU2Dep
#BOSSDesk #BOSSDeskAI #ArtificialIntelligence

[BOSS SOLUTIONS @BOSS2U]

One ticket. One record. A clearer picture.
BOSS811® gives damage prevention teams a centralized system of record for managing 811 tickets and the workflows surrounding them.
https://t.co/EqKXhlOmgM
#BOSS811 #811TicketManagement #DamagePrevention
#TicketManagementSoftware