BTC Help

This is the official Bahamas Telecommunications Company Twitter Help Line. Please direct all issues here on Twitter.

[BTC Help @BTCHelp]

BTC wishes to advise that customers in North Andros may currently be experiencing interruption with their Mobile, Landline, Internet and TV services. This is due to a suspected fiber damage.

Our teams are investigating to identify the cause and resolve as soon as possible.

[BTC Help @BTCHelp]

@ItsMeJadeyB Good day, thanks for reaching out to us, we’d be delighted to assist. Please send us a dm with details on your concern for further assistance.
~Jake

[BTC Help @BTCHelp]

@CRolleLB52 Hi there!

We're sorry that you have been experiencing issues with your internet speed and would be more than happy to see what's impacting your service. In a direct message, kindly have your account number and full name provided, so we can better address this issue.

[BTC Help @BTCHelp]

@Gray2082 Hi Gray!

We'd be happy to see what's happening with your landline service. Please send us a direct message with the details, and we'll address the issue.

[BTC Help @BTCHelp]

Sign up for any BTC Broadband plan and get the opportunity to win a FREE Bahamasair voucher and vouchers for back to school.
You must be a newly installed customer to win the prize. Offer ends September 1st.
Terms and conditions apply.

[BTC Help @BTCHelp]

@amaversity Good day, thanks for reaching out to us and we apologize for the inconvenience this is causing. Please send us a dm with the affected number, so we may assist.
~Jake

[BTC Help @BTCHelp]

@Incredibly__ME Hi there! We're sorry to hear that you are having issues with our app, but we'll be happy to check on this for you. Are you able to complete top-ups through our website https://t.co/YjyP6TLbMC?

[BTC Help @BTCHelp]

@Newdawn876 We’re sorry to hear that you’re still without service Antonio. Please send us a DM with your account details so that we can take a closer look at this for you.

[BTC Help @BTCHelp]

@Newdawn876 Hi Antonio, thanks for reaching out to us. Please confirm if services are still affected or if the issue has been resolved.
~Jake

[BTC Help @BTCHelp]

Switch to BTC and get a whopping 2GB of free data until November 2023. PLUS, you could win a "soft life" package, complete with a $50 Rubis gas voucher, a $50 Super Value voucher, and two bottles of fine wine from 700 Wines. 🍷🎉

Sign up now and join the BTC family!

[BTC Help @BTCHelp]

@CRolleLB52 Good day, thanks for reaching out to us. Our team is currently working to resolve an issue affecting services in the area. As soon as an update becomes available you will be notified.

[BTC Help @BTCHelp]

@TheRyan1908 Good morning, thank you for reaching out to us, we’d be delighted to assist. We will send you a Dm so we can continue to assist.

[BTC Help @BTCHelp]

@CRolleLB52 Good morning, thank you for reaching out to us, we'd be delighted to assist. Our team has advised of an outage affecting services in the area. The team is working to have this resolved in the shortest time possible.

[BTC Help @BTCHelp]

@AdrianR21120456 Please share your account number in a direct message, so we can further assist you.

[BTC Help @BTCHelp]

@AdrianR21120456 Good morning Yesmar. Due to company policies, we ask that customers don't send their personal information on a public post for safety reasons, as this will lead to others being able to view such information.

[BTC Help @BTCHelp]

@CRolleLB52 Good afternoon Cameron, and thanks for contacting us. We're sorry for the trouble this issue is causing as we'd be happy to help. Can you give us a moment while we check on this for you? We'll advise shortly.

[BTC Help @BTCHelp]

@strachaney Good morning and thank you for reaching out. Our apologies for the delayed response as we're happy to help. In a private message, please share the affected mobile number along with the name it is registered under, so we can better assist.

[BTC Help @BTCHelp]

@virtualgina Good morning and welcome to BTC! Our deepest apologies for the delayed response and any issue with your internet connection.

How can we further assist you today?

[BTC Help @BTCHelp]

@PassGrayPoupon Hey there! Our apologies for the delayed response. Our team is aware of the issue, and we are working to have your service restored as soon as possible. We're really sorry for any inconvenience caused.