bunq

We're bunq, #bankofTheFree and we're here to make life easy.

[bunq @bunq]

Hey there! We understand how stressful it can be to have your account restricted when you're relying on it for your scholarship payments.

We'd love to take a closer look at your case and help get this sorted. Could you send us a private message with more details? We'll be happy to continue helping you over there.

https://t.co/BmAltAHJ38

[bunq @bunq]

We're sorry to hear the process has been a hassle and we'd like to help clarify any uncertainties.

To offer a secure banking experience and fulfill our legal duties, we may need to request some documents before verifying your Business Account. Please reach out to us via DMs with more details so we can get this sorted for you right away.

https://t.co/BmAltAHJ38

[bunq @bunq]

We're sorry to hear about your experience and we'd like to help you resolve this for future cases.

It's worth noting that some stores only accept debit cards which may be why your card was declined at certain locations.

We'd still love to help you get this sorted. Please don't hesitate to DM us with more details so we can look into this personally for you.

https://t.co/BmAltAHJ38

[bunq @bunq]

Hey there 👋 We understand you're frustrated that your card is being declined at some locations and we want to help you with this. Sometimes this can be due to your card's spending limits or country settings. If you've already checked those in the app, please reach out to us via DMs for us to discuss with you further 🙏
https://t.co/BmAltAHJ38

[bunq @bunq]

Thanks for covering us! We'd like to clarify one point: the 3.01% Bonus Interest rate applies to all bunq users - not only new ones.
Every user earns 1.51% on savings up to their personal threshold, and 3.01% on savings above it. Users with a €0 threshold (including those who recently joined) earn 3.01% on their full balance.
Existing users benefit from the new rate too - on all savings above their threshold 🌈

[bunq @bunq]

Hey there 👋 We understand how keen you are to open an account with bunq and want to understand why your application was rejected. I'm more than happy to look into this and it looks like we're already in touch via DMs. We'll be more than happy to provide further information to you there 🌈

[bunq @bunq]

Hey Anneloes 👋 We understand how concerning it can be when you can’t access your funds, and we’re here to help.

In some cases, funds may be temporarily held while checks are completed. This helps keep accounts secure and protects both our users and our banking system. We’ve already sent you a DM, so please reply there and we will look into your specific situation with you 🙏

[bunq @bunq]

The wait is over! All #bunqUpdate31 features are now available on iPhone!

Update your app to enjoy them 👇
https://t.co/eBw4fRXvtG

[bunq @bunq]

Hey 👋 Thanks for taking the time to share your thoughts! We've forwarded your feedback to our relevant team and we really appreciate it, this is exactly how we keep growing and improving 🙏

We totally understand crypto isn't for everyone, and it's always your choice whether to use it. We hope you're enjoying the rest of your bunq experience.

[bunq @bunq]

@aoim33 @stripe @stripesupport Hey there 👋 Thanks for reaching out about your issue with stripe. We’ve sent you a DM, please respond with more details for us to help you right away 🙏

[bunq @bunq]

@IYERECHARLiwpg Hey 👋 Thanks for reaching out to us about the issue with your money. Please send us a DM using the link below for us to discuss this further 🙏
https://t.co/9BvKSuvmk9

[bunq @bunq]

Hey there,

We completely understand how stressful this situation must be. As we communicated via DMs, your case has been escalated internally and is being reviewed by our expert team.

To protect your personal data, the information we can share on social media platforms is limited.

The formal complaint helps us assess the whole case in one place and provide you with a detailed answer. To learn about the formal complaint process, you can check out this link: https://t.co/DNoN5gZhbB

If you have any questions, you can contact us at [email protected]. We're here to help!

[bunq @bunq]

Hey 👋 We understand your concern about your blocked account, and we're here to help you.

Rest assured, we’ll never freeze or close an account without a good and fair reason. You can review the possible reasons and the process we follow here: https://t.co/ikIp4tYUPX 📚

If this doesn't clarify your situation, please DM us directly so we can look into it for you 🙏

https://t.co/BmAltAIgSG

[bunq @bunq]

Hey Rasho, we understand how frustrating it is to have your account blocked, we're here to look into this further and provide some insight on what happened.

If we detect anything that goes against our Terms and Conditions, we act quickly to secure your account and protect your data. For information on our review process and possible account block reasons, visit https://t.co/ikIp4tYn0p 📚

Rest assured, we’ll never close an account without probable cause. While legal limitations may restrict the details we can share, we’ll keep you informed as much as possible.

Please send us a DM with your bunq information and we'll take a look into your account 🙏

https://t.co/BmAltAHJ38

[bunq @bunq]

@dmke211191 Hey @dmke21191 👋 We understand your concern about your blocked account and we're here to help you. Rest assured we’ll never freeze or close an account without a good and fair reason.

Please respond to our DM, so we can look into this for you.

[bunq @bunq]

@MarkDutertre Hey Mark! It looks like we're already in touch via DMs. We'll be more than happy to provide further information to you there!

[bunq @bunq]

Hey Mark 👋 We understand your concern about the extension of your holding period and we're here to help clarify this.

The holding period can be extended if third-party claims are still being processed. For general information on this matter, you can check out this link: https://t.co/2sZquVQe6O 📚

If you need more specific help, please DM us directly so we can look into this for you: https://t.co/BmAltAHJ38 🙏

[bunq @bunq]

What a blast! 🚀 Thanks for joining #bunqUpdate31! Explore what's new here: https://t.co/qQQ5pzcqJB

All these amazing new features will be available in your bunq app as soon as Apple releases the update. From that moment, they’ll be live on both iPhone and Android.

[bunq @bunq]

Hey there Süha 👋 We appreciate you sharing your support experience with us. Our AI assistants are here to offer 24/7 help and they’ll always check in with a human expert whenever needed. Feel free to send us a DM if there's a specific incident you want us to look into 🙏

https://t.co/BmAltAHJ38