Ben Spurr

[andrew binns @keeperbinns]

@HAVASLYNXEU win the award for excellence in creative comms @CxHealth @DavidHunt_HHY @TOMmRICHARDS - See Below. Great work @cdwalton @wolfhowells and @jimbobaggins75

[Ben Spurr @B_spurr]

@northernassist not even running to schedule. Trains leaving 3mins ahead of schedule disregarding your new timetable. #northernfail reassured you’re staff are on strike tomorrow though.

[Ben Spurr @B_spurr]

@northernassist sort your service out. Dreadful Buxton line service entire week, even worse than usual. #northernfail #northernrail #franchisefail

[Ben Spurr @B_spurr]

@ClubIndividual what a ridiculously misleading January sale, for our meal today. Smoke and mirrors!! #farce

[Havas Lynx @HAVASLYNXEU]

Amazing work from @OneMinuteBriefs for #SpeedDonating. Thanks to all for getting involved. Keep donating your voice: https://t.co/z7LUzBSBBl

[Ben Spurr @B_spurr]

@virginmedia Could I not have been told that fairly fruitless information before being asked to reply across multiple messages?

[Ben Spurr @B_spurr]

@virginmedia Yes, I'd found that at the bottom and hidden on the site. As I said back to having to write a letter to a digital company.

[Ben Spurr @B_spurr]

@virginmedia An abridged version ... but in a nutshell :-)

[Ben Spurr @B_spurr]

@virginmedia Given no channels to adequately sort out multiple failings ... at my own inconvenience and cost.

[Ben Spurr @B_spurr]

@virginmedia Told to write a letter with my grievance as they can't do anything.

[Ben Spurr @B_spurr]

@virginmedia Instead asked to scribe details on call which even they were unable to descipher, and kept apologising for.

[Ben Spurr @B_spurr]

@virginmedia Billing and invoicing a complete mess with no detail.

[Ben Spurr @B_spurr]

@virginmedia 11/5 - charged for services for April to May period. Today, 1.5hr calls to departments who can't help&push you to other colleagues.

[Ben Spurr @B_spurr]

@virginmedia 22/4 rang to discuss overcharge and confirm issue.

[Ben Spurr @B_spurr]

@virginmedia 21/4 notice period complete and disconnected :-)
Charged a reconnection fee and monthly charge £175+.

[Ben Spurr @B_spurr]

@virginmedia 26/3 returned home from hol, 1hr call to suggest I had been cut off too soon. Asked to be have services reinstated for notice period only

[Ben Spurr @B_spurr]

@virginmedia 4yr loyal customer. 22/3 served notice, as moving to sky. immediately cut off by team even though had given 30days notice.

[Ben Spurr @B_spurr]

@virginmedia Am I able to DM?

[Ben Spurr @B_spurr]

@virginmedia Thanks for reply. Not within 140 :-) Multiteam issues with disconnection, subsequent billing, clarity of comms and no1 able to help/rectify

[Ben Spurr @B_spurr]

Virgin brand?@virginmedia.5 calls to sort your failure. Now I have to write a letter to rectify?! @richardbranson #virginfail #outofpocket