@UKataryna Hi! We're so sorry for what you're experiencing. Please reach out to our customer care team for help! You can also send us a DM through Instagram or Facebook, and we would be more than willing to assist you.
@krecupe Hi! We're so sorry for what you're experiencing. Please reach out to our customer care team for help! All of our items come with a warranty, and you can start a claim or contact our team for everything that is happening, and we will help you.
@zackgoldbergg Hi. We're so sorry to hear about your experience; that’s not supposed to happen. Please get in touch with our Customer Care team for assistance. All of our machines come with a 12-month warranty, and we’ll be happy to help you.
@PinkLavendr Usually, it takes three business days for an item to be shipped. If it was three days ago, it means that the order was placed on the weekend. You should receive an email with the tracking information later today or tomorrow!
@mildskeptic Hi! That is the reason why the line is there. The minimum line indicates that if the powder level falls below it, the accuracy of the machine will not be as expected. If the formula powder remains above the "min" line, it will work as intended!
@BarbieBlack___ We're so sorry to hear about your experience. All of our machines come with a 12-month warranty, or 18 months if purchased directly from us. Please reach out to our customer care team for assistance in starting a warranty claim!
@BarbieBlack___ We're so sorry to hear about your experience. All of our machines come with a 12-month warranty, or 18 months if purchased directly from us. Please reach out to our customer care team for assistance in starting a warranty claim!
@Aq1203941159@nahdihope@Yasserjoharji We're sorry to hear about your experience with one of our items. Typically, all warranty claims require proof of purchase in order to process a replacement. Once you have the requested information, please continue with the warranty process.
@MakerBay6@SClouthier Hi! We're so sorry to hear about your experience. However, testing the Formula Pro Advanced with a bag is not accurate, as we explain in this video: https://t.co/CeKxOLxv8v. If you want to test it correctly, please conduct an accuracy test.
@EthSeo11 Hi! If you have already shown the issue, another video shouldn't be needed. Please send us a DM through Instagram or Facebook with what is happening, and we will check the claim and help you.
@Eng_Mastermind Hi! We're so sorry to hear about this issue. You can reach out to our customer care team through our website, https://t.co/doLbtTSY8H. We have different options for you to connect, and one of our agents will be happy to help you!
@Traciratliff67 Hi! We're so sorry to hear about your experience. Please send us a DM through Instagram so we can check what is happening, or give us a call, and one of our team members will assist you.