Ben | Systems Insider

Explaining how the world actually works. Industries, systems, incentives - the stuff they don’t want you to know.

[Ben | Systems Insider @BackEndBen]

Airlines aren’t in the travel business. They’re in the credit card business. Delta makes more selling AmEx miles than selling seats. Every time you ‘earn points,’ you’re proof the real profit isn’t in flying planes - it’s in financing your loyalty.