Customers are increasingly moving their service interactions onto #socialmedia—unlocking an opportunity for companies to leverage these channels to differentiate their #service experience.
Discover how to develop best-in-class social media servicing: https://t.co/I0bZcvu3qT #CX
Hey @shipways does anyone from the lettings team at your Great BarrBham branch have the courtesy to reply to a bereaved family trying to wrap up their late family members affairs? 3 emails & in person visit& still no reply positive or negative. #Badservice#poorcustomerexperience
@DunelmUK had issue at Croydon store purely way fault broom to be returned and the manager was not coming to the tills (20 mins) I have left the store and the broom at your store. #awful#badservice#avoid
Good afternoon @RSPCA_official as a VP can I call upon you to urgently investigate and definitively prosecute this appalling abuse - thus upholding our standards of animal welfare protection . Thank you . RT
@BekoUK Having experienced some of the worst customer support and response this week plus over an hour to get through to your call centre I don't think I'll be buying anything from you again #badservice@PoorServiceUK@BadServiceNews@badcsuk 👎👎👎👎👎
@ouisncf the worst company ever. Booking a ticket was a nightmare. With skyrocketing prices we could hope for service. But no. #France#covid response suck. 9 hrs train no food. No drinks. And never been informed that restaurant in the train was closed. #sncf@BadServiceNews
I have just received this from Vodafone about an invoice enquiry:
"Thanks for getting in touch – we have your email and will get back to you in the next 14 working days"
14 days WHAT?
(You're) Welcome to @CrossCountryUK Probably the worst #badservice#train operator ever. The 1039 #Oxford to #Manchester a carriage short (#WTF!!?) so no reserved seating, and the toilet out of order (the only thing you can rely on with this wretched company) #custserv#fail
(You're) Welcome to @CrossCountryUK Probably the worst #badservice#train operator ever. The 1039 #Oxford to #Manchester a carriage short (#WTF!!?) so no reserved seating, and the toilet out of order (the only thing you can rely on with this wretched company) #custserv#fail