@GC_Rail Thanks
So to confirm, I change from the LNER from Newcastle at York to the Grand Central train that has hopefully been fixed (including the WIFI) ?
@GC_Rail And again, will my tickets be valid on LNER from Newcastle to KX please?
Assuming I can claim for the cancelled service/reserved seat with Grand Central and having to presumably stand for 4 hours on the LNER Newcastle to KX train?
Thank you 🙏
@GC_Rail Outstanding and by no means coincidental given the list of other trains with issues today on your Twitter feed 👇
Will my ticket be valid on LNER from Newcastle to KX please as per the 👇?
@eurowings In addition I’m now at Hamburg for a connecting flight to London Heathrow and witnessing your ground departure staff being extremely rude to people in a similar fashion to my experience at Cologne.
Clearly a strategy to extort additional € from passengers…
@eurowings horrendous customer service boarding a flight from Cologne. I’ve been extorted to pay €50 for hand luggage (*already included in my BASIC fare) that matches your 40x30x25 “allowance rules.” No such challenge at Heathrow when departing 48hours ago so why now #extortion
@Carra23@Carra23 just listened to the audio. Clearly the process is flawed. Total panic from everyone involved and that’s before they realise they’d f’d up! As a collective unit they didn’t seem to have clarity of the on-field decision.
Start there, Slow it down. Learn from other sports