I wish to formally raise a complaint regarding an unexplained deduction by PalmPay. @palmpay_ng@cenbank#ConsumerProtection
On 10 April 2026 at 14:20, I transferred ₦40,000 to my daughter for her school and personal needs. However, an amount exceeding ₦16,000 was deducted.
@palmpay_ng@cenbank Hello PalmPay this is the only thing I could get from the app. My daughter's account number is 7078987746 and Account name is FATIMA B M. This is for your action.
@palmpay_ng@cenbank Hello Palmpay I am still waiting for any kind of response from you as this seems to be taking to long. If this means is not convenient and does not work for you can you provide email add where I can write to you directly before we officially approach the @cenbank Nigeria.
@java_koko_@palmpay_ng They also took away part of my daughter's school allowances .. i have been waiting for the past 2 months for them to return or resolve it. No explanations just keep asking for DM.... I think the best thing is to find other ways to petition and i have never heard them refund
@palmpay_ng@cenbank Hello @palmpay_ng very sorry for late response but this is to inform you I have tried my best to send u a DM but my @X app is refusing to send. As such can you please accept this as my response u til I sort out my DM issues
@palmpay_ng@CollabxOHP Hello Palmpay @palmpay_ng I seem to be having serious issues with my DM. Cos it's not working so in this case how do I send you my complaints.
@palmpay_ng@cenbank Transaction ID: 6032p6h21ab09 for transfer from my bank to Palmpay and the for
Deduction Reference: Transaction ID is 20260410A051201026100046516913112 as indicated in the earlier pictures I sent..
@palmpay_ng@cenbank Thank you @palmpay_ng for this response I am having difficulty navigating my DM to you but below are the screenshot of the 2 transactions. Waiting for ur anticipated response. Thanks
As such, I respectfully request a full reversal of the deducted amount within 72 hours.
I also request the attention of Central Bank of Nigeria @cenbank on this matter.
Supporting evidence is available and can be provided upon request. #FintechNigeria#CBN
Efforts to resolve this through the PalmPay application have been unsuccessful, as there appears to be no accessible or responsive complaint channel.
As a public servant, this unauthorized deduction constitutes a significant financial burden.
immediately without any prior notice, explanation, or authorization.
Transaction ID: 6032p6h21ab09
Deduction Reference: 20260419A05120102610004616913112
I wish to clearly state that I did not request or consent to any loan or related deduction.
@stats_feed Why do we all go straight to negativity forgetting that all lot of leaders cannot do so for their people ... and we have countries like western countries refusing to sign climate change treaties.... I think this is wonderful for their people i wish my cou try could encourage this