Peter Ballard

Co-founder of Foolproof, a Product and Service Design Agency. Non-executive Director and paid advisor to marketing agencies and scale-up businesses.

[Peter Ballard @Ballyfool]

@greateranglia I have a ticket from LP St to Norwich booked later this eve

[Peter Ballard @Ballyfool]

@greateranglia with bus replacement on Norwich line, can I use my existing ticket to go via Cambridge instead?

[Peter Ballard @Ballyfool]

@ChooseParkVia - are you still in business? Your website seems to be broken. I have sent an email

[Peter Ballard @Ballyfool]

@glastonbury #LiveAtWorthyFarm someone’s getting sacked in the morning.

[Peter Ballard @Ballyfool]

@JohnLewisRetail - I am having great difficulty dealing with your customer service team. Could you please give me an email address that I can escalate my problem with. Thank you.

[Peter Ballard @Ballyfool]

@robert_sterry29 Not good. Hope you get something heading vaguely right way soon!

[Peter Ballard @Ballyfool]

@British_Airways - where are the check in staff at Toulouse airport? - board says check in C01-C04. No one here. (Apart from lots of your passengers)

[Peter Ballard @Ballyfool]

I have to conclude after a series of v poor experiences this year, that @British_Airways are over stretched and in terrible decline. Every flight delayed, lots of “exceptional” circumstances used as excuses to cover up systemic failings. cost me lot of money but no value received

[Peter Ballard @Ballyfool]

@British_Airways Come on BA can you sort this out, this is your home terminal FFS!

[Peter Ballard @Ballyfool]

@British_Airways - on routes where you won’t let people print or get mobile boarding pass, surely you need to man a desk earlier than just 3.5 hours before flight. Being #stuckintransit on land side for 3 hours isn’t fun.

[Peter Ballard @Ballyfool]

@British_Airways We are sooo late now and this wait on the tarmac is just adding further insult. I’m shocked at how this has become a 40 minute wait on the ground. Appalling really.

[Peter Ballard @Ballyfool]

@British_Airways Still no movement. I’m on BA256 from Delhi

[Peter Ballard @Ballyfool]

@British_Airways Utter shambols here I’m afraid. Just been told crew can’t even get hold of BAA. We landed at 3 minutes past. Now 22 mins later and still our on the tarmac.

[Peter Ballard @Ballyfool]

@British_Airways As if we weren’t late enough already now it seems we can’t get a gate at T5. We must have been expected right? Been sat here for 10 mins. Is this BA or Heathrow’s responsibility?

[Peter Ballard @Ballyfool]

@British_Airways That was the frustrating thing. I wasn’t checking any bags, just needed a boarding pass to get thru security. Had to wait 3 hours to do that because came in to Delhi on a domestic flight.

[Peter Ballard @Ballyfool]

@British_Airways I am so done with BA Cody. I have had one too many bad experiences with BA’s total lack of customer empathy and centricity. It’s shocking how complicated it is to deal with your business. Not your fault I know. Rules getting in way of customer service.

[Peter Ballard @Ballyfool]

@British_Airways - pls help. Stuck with inflexible rules. I am the passenger and need to make a flight change. Because my ticket was originally booked by my corporate travel centre, your call centre says nothing they can do. This is crazy and “customer” is being forgotten here.

[Peter Ballard @Ballyfool]

@British_Airways But that office is closed and I need to make a change. I am the passenger here, surely that means something?

[Peter Ballard @Ballyfool]

@british_airways urgently trying to change my own flight and your call centre says they can’t make any change as ticket was booked through a travel agent. Travel agent is closed. What???

[Peter Ballard @Ballyfool]

@greateranglia any news on how I continue my journey from Ipswich to Norwich?