Rohit Bandaru

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @MiIndiaSupport @Miindia Because they don't have a device, service centre can say anything. If they accept the manufacturing defect they should provide new device but they have got an excuse here and my request rejected. I doubt knowledge of your technicians that you have recruited.

[Rohit Bandaru @BandaruRohit]

@instamart_it I have placed an order to purchase redmi A7 pro and i received the product today through Instamart. The device has some issue with camera, i already raised a complaint regarding this. Your custom support says it will take 24-48 hours to provide an update.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @MiIndiaSupport @Miindia I have visited mi prime service centre located near diamond park, Visakhapatnam. Service centre clearly denied my issue. They don't have a demo device to compare and prove me that there is no issue in my device.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @MiIndiaSupport @Miindia Is it customer responsibility to do all these things ? Then what is the responsibility of the prime service centre? Just reject customer complaints and ask them to suffer ?

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @MiIndiaSupport @Miindia As the mi service centre doesn't have the exact devive. I have visited many offline stores in dabagardens, not even a single store has a demo mobile available. Some stores selling it but if I ask them to open, it's mandatory that I need to purchase that mobile.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @MiIndiaSupport @Miindia I have to visit to this service centre which is in visakhapatnam on my own expenses. I have submitted my device in vizianagaram mi service centre but didn't not logged any ticket for two days. Later asked me to visit the Visakhapatnam prime service centre by my own expenses.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @MiIndiaSupport @Miindia You can watch the video attached in the previous comments. Your prime service centre should have an exact devive to compare side by side. They are asking me get it compared outside to submit the proof. Is it customer responsibility to own a second device to compare and prove ?

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @MiIndiaSupport @Miindia How come a premium service centre doesn't have a device which is freely available in offline market - Redmi A7 Pro 5G. They are trying to compare with other device because they don't have the exact device, showing camera is not issue. Service engineer finalized there's no issue.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares Read the first point and reply. For defective piece item should be replaced and you clearly denied that. Asking me to contact mi customer care

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @harshamjty @SwiggyCares you should ashame of faking publicly and not providing valid support to the customer.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @harshamjty You are taking 3 days just to reply this now you are asking me to revert to that mail. So you can take another 10 days just to delay. I have already replied to that email. I don't think you will be doing anything. 24-48hrs issue should be resolved not just to reply email.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @SwiggyCares You are asking me to contact service centre for the replacement. What the hell with 48 hour replacement advertisement in your app? You took 4 days just to reply that ?@harshamjty

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @SwiggyCares after 72 hours you still saying 24-48 hours to resolve the issue ?

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @SwiggyCares @Swiggy docket number: 10109861

[Rohit Bandaru @BandaruRohit]

@SwiggyCares Everyday you just reply issue will be taken care by team and it has been hilighted. Even after highlighting the issue since 48 Hours no update no email. What kind of support are you providing to the customerm. Customer care number is not available. Emails are just waste of time.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @SwiggyCares it's been more than 48 hours still no followup. How much time should I have to wait ? When will you resolve the issue ?

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @SwiggyCares no update yet please follow up immediately.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @SwiggyCares 48 hours replacement and 24/7 support is a clear marketing strategy to fool the customers. You really don't care about customers 24/7. Fast delivery should be named as Fault delivery. 48 hours replacement which is a clear lie 🤥.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @jagograhakjago @consumerforum_ @inconsumerforum If you really care about the consumers please take a strict action against @SwiggyCares. They mentioned issue will be resolved in 24-48 hours. It's been already 48 hours no update the issue.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares @swiggy @SwiggyCares your team not responding on anything. Resolve my issue immediately.

[Rohit Bandaru @BandaruRohit]

@SwiggyCares There's no further followup since 48 hours, you just send the email saying issue will be resolved in 24-48 hours. What kind of process do you follow? Which you clearly mentioned 24/7 support and you deliver product in 10 mins but replacing a defective item takes days ?