Barbie Wilson

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins @passportwaiting My daughters was printed and sent that day!! My sons was a different story.
If your travelling within two days call this number 03001050850 it’s the same team but a transfer number! Andrew, Billy, Grahame, Cheryl, Nathan are all really helpful and will go that extra mile!!

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins @caitlan37569741 @HM_Passport Just had some news.. it’s finally been withdrawn so next hurdle is getting the new passport. Will keep you posted!!

[Barbie Wilson @BarbieWilson]

@HM_Passport please can someone get in contact. I have been desperately trying to get through to your call centre and I am constantly being cut off after waiting really long wait times of over 2 hours.
We have done a 7 day fast track for my sons passport and it’s been 7 days!

[Barbie Wilson @BarbieWilson]

@caitlan37569741 @HM_Passport Never experienced such bad service in all the years. Once this is all resolved I have to write a letter to the Home office as it’s shocking how long it’s taken to do a simple job of cancelling an old application and they have the new passport all signed off ready to go!!

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins @caitlan37569741 @HM_Passport Biggest shit show I have ever dealt with in my life..

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins @caitlan37569741 @HM_Passport I have been promised team 10.. whoever they are would call me but Instead I just have a notification on his old application saying they have sent me a letter!! It’s so unhelpful!!

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins @caitlan37569741 @HM_Passport We went to Peterborough last Wednesday

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins @caitlan37569741 @HM_Passport Currently on hold to them now so far it’s nearly 2 hours spoke to them this morning after 2 hours and they assured me my issue of cancelling old passport would be dealt with but still no luck
I went in to my sons application and status has changed to “we have sent you a letter”

[Barbie Wilson @BarbieWilson]

@caitlan37569741 @HM_Passport I have been told it’s a problem at Peterborough and they can’t cope with all the applications.

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins So it was Peterborough.
They lost my sons original application so they cancelled that and we went up to fast track last Wednesday. Spoke to call centre first thing today and it’s not even been sent for printing!

[Barbie Wilson @BarbieWilson]

@ShillgoBaggins @HM_Passport Hey so we had a 9 am appointment!!
Honestly never experienced such bad service with them as constantly being cut off!!

[Barbie Wilson @BarbieWilson]

I had a 9am appointment last Wednesday so thought that would give us more time and told it’s even sooner!
I have been on hold to customer service management team for over an hour and then get cut off!!

[Barbie Wilson @BarbieWilson]

https://t.co/xLKMJ7HbEs