Bariha Batool

#McMasterAlumni // If the whole world was blind, how many people would you impress? -Boonaa Mohammed

[Bariha Batool @BarihaBatool]

"The only thing greater than your desire of wanting something should be your gratitude for what you already have." -BB #qotd

[Bariha Batool @BarihaBatool]

@apm_monaco I have sent an inquiry to the customer service team, have followed up THRICE now and still no response. Very unprofessional and frustrating, to say the least. Please do better #apmmonaco! #CustomerExperience #CustomerService #retailexperience

[Bariha Batool @BarihaBatool]

Umm, heck no @SpotifyUSA @Spotify. Time to switch services. These arbitrary price increases are ridiculous! 🤚🏽
#byespotify #CustomerExperience #customercomplaint #feedback

[Bariha Batool @BarihaBatool]

@OldNavy @OldNavyCA, let’s talk about why there’s a price gap between men’s & women’s pajamas that are exactly the same. Why are women paying more for the same product?
#genderpricing #pricegap #unfairpricing #calloutculture #womenpaymore #pinktax #equalityinretail #payequality

[Bariha Batool @BarihaBatool]

@JanSport ???

[Bariha Batool @BarihaBatool]

Hey @JanSport, please help me understand why the following damage is not being supported and covered by the lifetime warranty?! There’s a literal hole in the bottom right corner of my bag! #Jansport #lifetimewarranty #CustomerExperience

[Bariha Batool @BarihaBatool]

@AirCanada @Aeroplan DM sent. Looking forward to hearing back soon. Thanks.

[Bariha Batool @BarihaBatool]

@AirCanada why offer a 25% off anniversary promo, if you’re just going to deny the opportunity to avail and play dirty like this? Bad marketing and even worse execution! #poorservice #badmarketing #travel

[Bariha Batool @BarihaBatool]

@tapairportugal dealing with your customer service has been a nightmare! And communication via email also doesn’t seem to be helping. Seriously, this is so infuriating. Please get us connected with someone who’s capable of understanding and resolving passenger concerns! #travel

[Bariha Batool @BarihaBatool]

Still haven’t heard from a manager or anyone in the upper management. Is this how @tapairportugal takes care of its customers? #travel #CustomerFeedback #CustomerExperience

[Bariha Batool @BarihaBatool]

@tapairportugal I NEED TO SPEAK WITH A MANAGER ASAP! I’m furious at the lack of communication and failure to understanding our concerns from your customer service staff. Such pathetic display of #service. #travel #TapAirPortugal

[Bariha Batool @BarihaBatool]

@tapairportugal A MANAGER ASAP PLEASE?! I need to speak with someone right away! @tapairportugal TAP’s inaction has been nothing short of infuriating and I’m not dealing with their incompetence via email anymore!!! #travel #CustomerExperience

[Bariha Batool @BarihaBatool]

@tapairportugal As I said, I need to now connect with a manager or someone from upper management who’s capable of attending to my concerns. My time is precious and I will not spend it trying to make my case to someone who’s incapable of understanding the full picture! #TAP

[Bariha Batool @BarihaBatool]

@tapairportugal Direct message sent, @tapairportugal. I don’t want to be chasing TAP by the tail so it would be much appreciated if we can get an update soon please. #travel #CustomerExperience

[Bariha Batool @BarihaBatool]

Hey @tapairportugal, it has now been 20 BUSINESS DAYS (AN ENTIRE MONTH) since we’ve filed our official complaint & still NO ANSWER. Seriously, how do you leave your customers hanging for this long? Extremely disappointing response time. #travel #CustomerExperience #TAPairportugal

[Bariha Batool @BarihaBatool]

@tapairportugal Thank you for the update and looking forward to a positive response soon.

[Bariha Batool @BarihaBatool]

Hey @tapairportugal it’s been well over 8 business days (12 days in total) since we filed our official complaint re. the #unethical #misconduct that we faced on our recent flight with #tapairportugal. Is it normal to make your customers wait this long for a response? #travel

[Bariha Batool @BarihaBatool]

@tapairportugal Sounds good, looking forward to it. Thank you.

[Bariha Batool @BarihaBatool]

@tapairportugal We have filed an official #complaint for what can only be described as one of the most unethical incidents that we recently encountered by your airline. The #customerservice staff has also been highly incompetent to deal with. Waiting to hear back soon. #travel