Nikhil Anand

Humanitarian | Business Analytics Expert | Engineer at heart | Dedicated to spreading positivity | Coffee lover and skilled grill master.

[Nikhil Anand @Baronnikhil]

@Iran_in_India @anjanaomkashyap @aajtak A newsroom should chase facts, not theatrics. If your story invites official rebuttals instead of trust, maybe the problem isn’t the audience.
Dear Iran , many Indians believe responsible reporting matters more than sensational headlines.

[Nikhil Anand @Baronnikhil]

If your helpline numbers don’t work, emails don’t get answered, investigations don’t conclude, and consent records can’t be produced for months…
What exactly is working apart from generating case numbers?
Asking on behalf of every citizen whose data sits in your registry.

[Nikhil Anand @Baronnikhil]

@Cersai_India My data was accessed.
4 months later:
Consent: Missing
Explanation: Missing
Accountability: Missing
But case numbers and forwarded emails keep arriving right on time.
At what point does grievance redressal become grievance recycling?
#CKYC #DPDPAct

[Nikhil Anand @Baronnikhil]

@TimesNow @HardeepSPuri @navikakumar Interesting. @HardeepSPuri says everything is under control and TV treats it as a masterclass in governance.
Any chance we can also have a show on fuel taxes, inflation, infrastructure failures, and promises versus outcomes?
Or are difficult questions currently out of stock?

[Nikhil Anand @Baronnikhil]

@TimesNow @HardeepSPuri @navikakumar Navika Kumar, ministers already have a ministry to defend government policies. Why does prime-time TV need to do the same? Journalism is supposed to ask difficult questions, not provide comfortable answers.

[Nikhil Anand @Baronnikhil]

@TimesNow @HardeepSPuri @thenewshour @navikakumar Navika Kumar, when did journalism become a government defence service? Open challenge: one debate, unscripted questions, equal scrutiny for all parties, and no selective outrage. Let’s see how committed prime-time TV is to accountability.@RaGa4India @INCIndia @SupriyaShrinate

[Nikhil Anand @Baronnikhil]

@ETNOWlive @PiyushGoyal , every few months there’s a new vision, mission, scheme, or acronym. At this rate, announcements may outnumber industrial parks.
Before selling us the future, can we get a transparent audit of past promises and current outcomes? Results speak louder than conferences

[Nikhil Anand @Baronnikhil]

@TimesNow @Suhelseth @navikakumar @Clyde_Crasto @navikakumar admired your journalism when tough questions had no political preference. it feels different. Opposition faces relentless scrutiny, while failures like bridge collapses,controversies, and corruption concerns get far less attention. Accountability can’t be selective.

[Nikhil Anand @Baronnikhil]

WiFi speed is one issue. Zero support from your executive makes it worse.
Spoke to Satish Dave. Plenty of arrogance, no resolution.
Customers expect service, not attitude.

#Airtel #AirtelIndia #CustomerService #PoorService

[Nikhil Anand @Baronnikhil]

@Airtel_Presence @airtelindia Dear Airtel India,
Network outdated. Customer care worse.
Spoke to your advisor Satish Dave. When untrained associates handle customer issues, this is exactly the experience customers get.
Maybe invest in service quality before advertising it.

[Avinash Gorakshakar @AvinashGoraksha]

Repono Limited, in partnership with Golden Wing Trading Company, has incorporated a Joint Venture company, Repono GW Company, in the Kingdom of Saudi Arabia. Repono will hold a controlling 51% stake in the entity, marking a significant milestone in its global expansion journey.

#Repono #JV #StrategicExpansion

[Nikhil Anand @Baronnikhil]

@HDFCBank_Cares @hdfcbank Failing FASTag service.
Endless calls.
Only time borrowed.
Everyone claims the case is on “top priority”.
Strange how priority never reaches resolution.

#HDFCFASTag
#ServiceFailure
#PriorityWithoutAction
#CustomerExperience

[Nikhil Anand @Baronnikhil]

@HDFCBank_Cares Amazing FASTag experience.
Wallet recharge fails.Error says system, card, customer don’t exist.Customer care says they have no clue what to do.
When your own system is confused, what’s the customer supposed to do while traveling on highways?
#CustomerExperience

[Nikhil Anand @Baronnikhil]

@HDFCBank_Cares @hdfcbank Shared helpline number [phone] for “support”.
Called it.
Straight to voicemail.
When help goes to voicemail, what’s the customer supposed to do on the highway?
#HDFCFASTag
#CustomerCareFail
#ServiceReality
#HighwayIssues

[Nikhil Anand @Baronnikhil]

Top priority” since 10:32 AM.
Assured resolution in 2 hours.
Fast forward to now.
Zero solution.
Is this how FASTag support measures time or priority?

#HDFCFASTag
#CustomerCareFail
#ServiceBreakdown
#HighwayHarassment

[Nikhil Anand @Baronnikhil]

Customer care is meant to solve problems, not read a script and pass the ball to “backend teams”.
If everything goes to backend, what exactly is customer care doing while customers are stuck on highways?

#HDFCFASTag
#CustomerCareFail
#ServiceExperience
#HighwayReality

[Nikhil Anand @Baronnikhil]

@mrsinha @RamMNK @narendramodi @INCIndia Ram Mohan Naidu is the Aviation Minister.
Fair enough.
Now answer this:
What is his domain background
What is his exposure to airline operations
Does he understand fleet planning or timelines

Running aviation is not running a press conference.
Titles don’t replace competence.

[Nikhil Anand @Baronnikhil]

@mrsinha @RamMNK @narendramodi @INCIndia Announcements are cheap.
Competence isn’t.
Challenge me on aviation policy, data, or outcomes.
Not slogans.
Not optimism posts.
Governance needs substance.
Not timelines written for applause.