Basmala Hossam

[Basmala Hossam @Basmala09115765]

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[Basmala Hossam @Basmala09115765]

ياريت يكون البوست موضح فيه قله ذوق فى الكلام الموظف اللى اسمه محمود والريكورد بتاع المكالمه هينزل شويه
@telecomegypt

[Basmala Hossam @Basmala09115765]

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[Basmala Hossam @Basmala09115765]

@telecomegypt

عايزة رد واضح من الشركة المحترمه ازاى اكون طالبه تواصل من الصبح ولحد الان لم يتم التواصل معي
هل هذا منطق انا بلغتكم انى عندي مشكله فى النت ومحدش تواصل معايا نفسي اعرف فين الرقابه عندكم
#شركه_وي_سئيه
#وي_غير_اي_حد
#حمايه_المستهلك

[Basmala Hossam @Basmala09115765]

https://t.co/PNTOcnqIz8

@telecomegypt

[Basmala Hossam @Basmala09115765]

Attn: Executive Management at Telecom Egypt | Customer Experience Director Cc: @TelecomEgypt | @Nti_egypt(NTRA) | @cpa_egypt

[Basmala Hossam @Basmala09115765]

Action must be taken against WE. A solution must be found. Where is the Consumer Protection Agency (CPA) from all of this? This is unacceptable.
Consumer_Protection
@telecomegypt

[Basmala Hossam @Basmala09115765]

Now, the employee coolly tells me they can't renew my package because of the installation status. Is this my problem, WE? I have been contacting you daily for over a month, facing a new issue every single day. This has become absolutely ridiculous and annoying.
@telecomegypt

[Basmala Hossam @Basmala09115765]

A social media representative actually shouted at me, and someone from the complaints department literally told me, "We will not apologize." It seems WE is now hiring completely unqualified staff who have no respect for customers.
@telecomegypt

[Basmala Hossam @Basmala09115765]

Now, I have to constantly spam them with messages just to get a call back because their customer service is incredibly slow.
​To make matters worse, the technicians they send are extremely rude.
@telecomegypt

[Basmala Hossam @Basmala09115765]

my privacy and altered my router settings without my permission!
​When they realized I was renewing my package every two weeks, they blocked my ability to renew through the application.
@telecomegypt

[Basmala Hossam @Basmala09115765]

This is just the tip of the iceberg. First, they forced me to buy a new router, costing me unnecessary money. Then, my internet quota started running out in less than two weeks. I tried to overlook that, but it got to the point where employees breached @telecomegypt

[Basmala Hossam @Basmala09115765]

When I contacted their social media support, I was told that I cannot do an "Early Renewal" for my package simply because the fiber order is "in the installation phase." Why should I, as a customer, pay the price for your internal delays and system flaws?
​
@telecomegypt

[Basmala Hossam @Basmala09115765]

My internet quota is finished, and for over a month now, the company has been struggling just to install the fiber optic line. Until this moment, nothing has been fixed
@telecomegypt

[Basmala Hossam @Basmala09115765]

I am writing this to expose the complete lack of credibility, unprofessionalism, and deceptive practices of WE (Telecom Egypt).

@telecomegypt

[Basmala Hossam @Basmala09115765]

#خدمه_سئيه
#اسوا_خدمه_في_مصر
#موظفين_سئيين

@telecomegypt

[Basmala Hossam @Basmala09115765]

تكمله للبوست السابق اتكلم هو كمان بقله ذوق ده نبذه عن عدم احترام الموظفين للعميل انا طلبت رفع شكوتين بخصوص الاتنين الفنين وانا واثقه ان هما هيقفلوا الشكوى على ان الفنين مش غلطانين لان الشركه مبطلعش الموظف انه غلطان يا شركه وي بقيتي تعيني ناس يقلوا ادبهم على العميل @telecomegypt

[Basmala Hossam @Basmala09115765]

دلوقتي شركه وي المحترمه بعتتلى اتنين فنين عشان يحلوا المشكله المهم ان الفنين تطاول فى الكلام و كانوا بيتكلموا بقله ذوق لما طلبت من ادارة
الشكاوى انهم يتصلوا يعتذروا على طريقتهم قالى لا
@telecomegypt

[Basmala Hossam @Basmala09115765]

قولوا قدام الناس انكم خايفين تتابعوا معايا و تكلموني لان عارفين انكم مش هتحلوا حاجه وانكم شركه معندهاش اي مصداقيه وحراميه
@telecomegypt

[Basmala Hossam @Basmala09115765]

انا بنزل البوست ده عشان اوضح ليكم عدم مصداقيه الشركه و الموظفين اللى اسلوبهم غير لائق امبارح بكلم موظف بيزعقلى فى المكالمه عشان تعرفوا موظفين الشركه بيتعاملوا ازاي خلينا نتابع البوستات القادمه اللى هنزل فيها مكالمات خدمه العملاء و ازاى بيتعاملوا وكلامهم مع العملاء @telecomegypt