@Mookkiiee_ @ZAbhorsen Player in question hasn’t played in over two years. For what it’s worth, the ban was lifted since we don’t enforce PB violations after 2/1/18 anymore.
[System Status] Identified: The issue has been identified as being due to new rate limits that EA has enacted on Battlelog due to recent DDOS attacks. These limits have caused issues with systems as queues grow and everything backs up… https://t.co/hDkOhu9GrL
[System Status] Identified: The TicketTool bot that handles all support ticketing and ban appeals is offline due to a server failure. We are awaiting a fix. https://t.co/wph8axul9F
[System Status] Identified: The issue appears to be a hardware failure. The appropriate support teams have been alerted and are working on it however TicketTool has no ETA at this time. https://t.co/xYxNrnPpEh
@LonePhantomWolf There is a whitelist feature for those admins who choose to use it. Bans are issued based on the criteria in our ban policy. A ban is not issued if there is not sufficient evidence.