@ITAAirways They charged me a pretty penny for choosing the aisle seat—crazy, by the way. 42 USD on the outbound flight. When I checked in for the return flight, they wanted to charge me 68 euros... They're encouraging people not to fly with them.
@AskITAAirSrvcs@l00pnet All they do is ask you to message them privately just to tell you that you’re wrong or that there’s nothing they can do. Always the same.
@ITAAirways Given what you’re saying, could you explain why the additional services on the return trip are more expensive than on the outbound leg? Isn’t it a kind of scam not to disclose those rules?
@ITAAirways The miles weren’t credited because I joined Volare after flying, which makes little sense if the goal is to build customer loyalty.
It’s a shame that the commercial approach is so unclear and that the service shows such little regard for passengers.
@ITAAirways I don’t need support. The issue isn’t a specific incident — it’s systemic: the service is, quite frankly, poor.
The additional baggage fee was cheaper on the outbound flight than on the return, with no explanation. Seat selection was also more expensive on the way back.