Customers deserve to be treated well and not haunted by a #scary encounter! What can you do to avoid the #horror of providing a bad CX? We offer a few suggestions https://t.co/qcS3wsrcjC
#Halloween2022#horror#spooky#Trickortreat
Beehive is celebrating its 15th Anniversary this week. Thanks to our clients, partners and team members, past and present, for helping us to build our thriving insight and CX agency. Here’s to the next 15 years!
#customerexperience#insight#mr#cx
Developing a reputation as a trusted advisor requires a commitment to collaboration, consultation and consistency. It also requires dedication to industry best practice which is why we are proud to be a MRS Company Partner. We explain why here: https://t.co/cQSO6wtDst
Beehive is delighted to announce that it has promoted Nicole Holt to Head of Research. Recognition of her ambition, achievement and contribution to Beehive’s continued growth and success is well-deserved. Congratulations!
Read more here https://t.co/vvO3g5f1Lh
#marketresearch
Change is challenging. Adopting a cyclical approach to customer experience can help businesses listen, learn and adapt to emergent change more easily. We explain why here: https://t.co/OcMnH22aXI
#customerexperience#cx#cyclicalapproach
The most effective customer experience programmes listen to a variety of internal and external voices. We explain why we recommend a holistic approach to CX here: https://t.co/oW5XDc3s2U
A ‘Jobs-to-be-Done’ lens can provide a fresh perspective for any CX or insight study striving to understand what customers are trying to achieve. We explain why in our latest blog :
https://t.co/l7FBz0YNK7
Finding the right people for a B2B research study is hard. Beehive’s Qualitative Research Director Tim Kerr shares his thoughts on how to ease the pain:
https://t.co/upMfhInJu7
Storytelling has long been an essential skill in the insight professional’s toolkit but it’s needed now more than ever. We explain why in our latest blog https://t.co/3VFNPyvsRH
Building long lasting relationships with your customers that stand the test of time is no mean feat. We share our thoughts about how to maximise Loyalty and take a holistic approach to customer experience here https://t.co/5tULYOyUBu