@bhash This is on loop to show that issue is new whereas issue is not resolved since six months . You can hide from auditors by doing this but your negative image will foster among people, keep this in mind . Don't try to ignore again
@bhash Since six mnths I am waiting for service, but your representative just call give appointment of place which is already closed. After my message again new ticket is created and after few days ticket is closed inspite of resolving issue. Provide service to existing customers first.