Bejan

[Bejan @Bejan41184164]

@British_Airways please can you reply to my direct message? I am disappointed with the level of customer service and would like a human response and not your online chat bot or direct message bot! It's causing me stress and its very frustrating!

[Bejan @Bejan41184164]

@British_Airways I have just send a direct message and yet again gets a bot! I want to speak to a human! Please can I get someone to look into my message as its getting very stressful and frustrating! Very poor customer service!

[Bejan @Bejan41184164]

@British_Airways I have been trying for DAYS to speak with someone, you can't ever take my call. I need to speak to someone URGENTLY!!

[Bejan @Bejan41184164]

@British_Airways I have send a direct message but the automated system replied. PLEASE can I get a human to look into message! Its getting really frustrating that I cannot speak to ANYONE. Very poor customer service!

[Bejan @Bejan41184164]

@HM_Passport is your interview system back up and running as call handler said that its been down for 2 days. #unacceptable as people are waiting ages on the phone and getting nowhere

[Bejan @Bejan41184164]

@LouiseM71039571 @lisaxxstewart @passportwaiting Docs received on 7th Oct, approved and issued yesterday at Peterborough! Fingers crossed you get it soon

[Bejan @Bejan41184164]

@nancyholton @HM_Passport I sure hope so as we are also going on holiday in 10 weeks. Absolute shambles of a Service

[Bejan @Bejan41184164]

@sonialozano35 @TheBizGuru1 @HM_Passport Is that Peterborough? Still waiting on all three passports (my son, me and daughter), still at documents received stage

[Bejan @Bejan41184164]

@niccH @passportwaiting I wouldn't bother calling them as u on hold for ages then have to leave a msg. sent a DM instead

[Bejan @Bejan41184164]

@LaiqaAHS @passportwaiting I had three applications one for me, my son and baby girl. All three they've asked me to send to dif offices but send to only one for all of us

[Bejan @Bejan41184164]

@SharonkiaS @passportwaiting It took them 2 weeks to update to say documents received and I send it special delivery

[Bejan @Bejan41184164]

@HM_Passport If only you answered the phone that is. I've called 11 times, been cut off twice after 45 mins each time, left my name and number still no call back. Just tried again for 21 mins same automated voicemail. I need to speak to someone urgently!!