John Bellingan

#family #kent #insurance Just being me. views are my own

[John Bellingan @Bellingan66]

We are in #stlouis ! The gateway to the west and start of #route66 still nothing from @Hertz though. 😂😂🤦‍♂️

[John Bellingan @Bellingan66]

@ChegemWangnyte @Hertz Wow 20 years, I’m glad I figured this out after 10months as a gold member. I will be cancelling after this trip though @Hertz you need to do better

[John Bellingan @Bellingan66]

Ok, so I got to @Hertz Nashville airport and surprise surprise, they can’t help me. No point in being a gold member, no point in selecting an upgrade car. Told to try a different spot. No point in phoning to complain, shocking shit service

[John Bellingan @Bellingan66]

@Hertz I know I’m writing this thinking don’t be an idiot. So i then took another hour to try and call Nashville @Hertz nobody answered after 5 tries I gave up. So I’m blindly driving there today in the hope I can get this sorted. I know it’s stupid, but it’s a once in a lifetime trip.

[John Bellingan @Bellingan66]

Ok, day 4 the @Hertz saga continues. Yesterday afternoon, instead of swimming with the family I spent nearly an hour on the phone trying to talk to a human. Eventually I got through to John. Nice chap, agreed Atlanta had done me a dirty and they never should have downgraded me

[John Bellingan @Bellingan66]

He then gave me a case number and suggested I go to @Hertz Nashville airport and see if they have more suitable car for me. I may have to pay extra now, but they will credit me later. 🫣. I asked for this in writing and I was told it is on the case file which they will see.

[Jon Freeman @JonFreemanSr]

@Bellingan66 @Hertz I sent them a note, expect crickets. Hertz ripping off a nonprofit that supports under age girls.

They are stealing from little girls, literally

[John Bellingan @Bellingan66]

Still no response from @Hertz , no communication pre hire to say the class of vehicle doesn’t exist, just a down grade at the airport for a gold member. No response to emails, DM’s or messages besides, please DM us…

[John Bellingan @Bellingan66]

Still waiting for @Hertz to provide any service for complaints. I think their plan is to ignore gold members until they use other suppliers.

[John Bellingan @Bellingan66]

@JonFreemanSr @Hertz I’m having a slightly different issue, we ordered a premium sports sedan and got told all they have is a small suv, take it or leave it. Raised a complaint 5 times on here, and via email, response is always the same , DM us, then no reply. Raised a formal complaint now.

[John Bellingan @Bellingan66]

Wow, America is amazing, day 4 was in Nashville. Driving here was via Lynchburg. The warmth and hospitality of the people is infectious and it is hard not to smile and say hello to everyone. #USA250 #route66100

[John Bellingan @Bellingan66]

Day 3 of trying to get a response from @Hertz . Just a reminder, i am a #goldmember. I would recommend people do not sign up for this. I will be cancelling my membership after this trip and will rather use any other hire company. I’ve never experienced such poor service hiring.

[John Bellingan @Bellingan66]

Still day 4. Nashville is insane, so good it’s music vegas… everyone is just jamming and singing along!

[John Bellingan @Bellingan66]

@Hertz should I keep posting all the times you ask me to DM you and then don’t respond? #hertz #poorservice

[John Bellingan @Bellingan66]

@Hertz I have sent 4 DMs today! How many more should I send? You don’t reply to any. Check your messages you will see them

[John Bellingan @Bellingan66]

Ok, @hertz you don’t care about your customers can I have your complaints procedures please. #enoughisenough

[John Bellingan @Bellingan66]

The Kia they gave us does not have a boot cover, so all our baggage is left exposed. Let’s see if they ask me to DM them again shall we…

[John Bellingan @Bellingan66]

Day 4 of #USRoadTrip starts in beautiful #Chattanooga. Stunning place to just walk around and enjoy. However, still nothing back from @Hertz who don’t bother to provide service. It has now become a safety issue. The reason we hired a large premium sports saloon was the trunk.

[John Bellingan @Bellingan66]

@Hertz Are you just saying you want me to DM you to look like you have responded, or will you actually respond to any of my DM’s… @Hertz you are failing customers…

[John Bellingan @Bellingan66]

Ok @Hertz I get you don’t “do” customer service, so would you mind at least pointing me in the direction of your complaints department, or do you not “do” that either. #hertz #route66 #dontusethem

[John Bellingan @Bellingan66]

@Hertz I already tried to private message you yesterday and have been ignored repeatedly.

[John Bellingan @Bellingan66]

Ok, I know I’ve already moved on to day 3 of our #USTrip, but I would be remiss to leave out some of the amazing food places we have visited. @TwinSmokersBBQ was so so good, great service too. Breakfast on Luckie street was amazing, both in #Atlanta