Ben Mountifield

[Ben Mountifield @BenMountifield]

Spot the difference!
Which ATM has been tampered with?
Well done if you spotted the LED light + camera!
This @NatWest security vulnerability cost me £15k & they won’t @NatWest_Help!
@WeFightFraud @CyberProtectUK @tsecrime can you believe this?
#CyberSecurity #FraudPrevention

[Ben Mountifield @BenMountifield]

@TSB, please explain how cyber criminals managed to access & spend £15,000 on my TSB Visa Debit card without any additional authentication measures? Your negligent security practices are jeopardizing customer trust and financial security. #CyberSecurity #FraudPrevention

[Ben Mountifield @BenMountifield]

@TSB, please explain how cyber criminals managed to access & spend £15,000 on my TSB Visa Debit card without any additional authentication measures? Your negligent security practices are jeopardising customer trust and financial security. #CyberSecurity #FraudPrevention #Scandal

[Ben Mountifield @BenMountifield]

@TSB I’m sorry but standard answers don’t help me.

[Ben Mountifield @BenMountifield]

@TSB I have proof this was #Fraud. Now will you respond to my formal complaint?
Or will you respond to the Financial Ombudsman?
@financialombuds
@BBCWatchdog @MoneySavingExp @WhichUK @MailOnline @UKSFO @WeFightFraud @CyberProtectUK @tsecrime #CyberSecurity #FraudPrevention

[Ben Mountifield @BenMountifield]

@financialombuds Thanks AK, I will be in touch!

[Ben Mountifield @BenMountifield]

@TSB Hi Lesley, I do appreciate you getting back to me, but I’m afraid standard “your complaint will be investigated” is not good enough.

[Ben Mountifield @BenMountifield]

@MartinSLewis do you know how I can get TSB to treat my situation with the urgency required?
Yesterday £9990 went out of my TSB account to cyber criminals and TSB are about as far from proactive as possible!

[Ben Mountifield @BenMountifield]

ALERT: Cyber criminals can ‘hijack’ NatWest ATMs!
Shockingly, they’re brushing it off as ‘not a bank issue’!
@BBCWatchdog @MoneySavingExp @WhichUK @MailOnline @UKSFO @WeFightFraud @CyberProtectUK @tsecrime can you believe this? #CyberSecurity #FraudPrevention

[Ben Mountifield @BenMountifield]

@TSB Please can you get someone to call me?

[Ben Mountifield @BenMountifield]

@TSB, cyber criminals have fraudulently taken money from me, with another £9,990 leaving my account today! This is causing immense emotional distress and despite a formal complaint, I’m still awaiting a resolution. Please help! #CyberSecurity #Fraud #CustomerServiceFail

[Ben Mountifield @BenMountifield]

@TSB Hi Sophie, thank you for responding to my message. The card was cancelled back on the 28th of February, however, it has not stopped criminals from taking my money, I am desperate for this to be resolved, and will continue to pursue it.

[Ben Mountifield @BenMountifield]

@NatWest_Help Hi David,
Thanks for getting in touch.
Do you have CCTV footage, and can you confirm as to whether the ATM had a mechanical fault, or had indeed been tampered with? Were there other victims?
Are you able to get an appropriate expert to examine the photo?

[Ben Mountifield @BenMountifield]

I took this photo after this NatWest ATM in Wimbledon swallowed my card. Shortly after someone withdrew £500 & stole £15k from my TSB account!
Has this ATM been tampered with?
Can anyone help? @NatWest_Help @TSB @MPSMerton @actionfrauduk @WeFightFraud
#CyberCrime #Fraud

[Ben Mountifield @BenMountifield]

@TSB Hello Beth,
Thank you very much for getting in touch.
Yes, but the TSB fraud investigation team were shockingly unhelpful and I have been left distraught and abandoned. Hence, reaching out on Twitter.
Yesterday I submitted a formal complaint outlining all of the details.