Ben Smithee

CEO @TheSmitheeGroup | Global Keynote Speaker | Avid Traveler | Golf | Racing | Snowboarding | Scotch

[Blackbaud @blackbaud]

TODAY 👉 @BenSmithee joins our #BlackbaudInstitute Index celebration series to share how a powerful brand can help drive higher value and demand.

Register here: https://t.co/5kwU6eoSJo

[Ben Smithee @BenSmithee]

@AmericanAir congrats again on another horrible experience and worst customer service ever today. Your gate agents have zero will to try and help or be pleasant. Clearly you have an issue. #switchingToDelta for all of my flights and my entire company @Delta

[Ben Smithee @BenSmithee]

@AmericanAir Already got her rebooked and will take another airline. The point is the horrible cust service that you know is an issue organizationally. I experience on the regular even as a priority customer with status. It’s clear you simple don’t care unless you experience financial loss

[Ben Smithee @BenSmithee]

You would think @AmericanAir that at this time you would care a little bit more about your customers???

[Ben Smithee @BenSmithee]

Hey @AmericanAir not that you care. I’m ready to move all of my business (100k a year) & all my employees work travel off your airline bc you consistently have the WORST cust service! This time you literally should be ashamed. Awaiting some BS canned response! #americanairlines

[Ben Smithee @BenSmithee]

Hey @AmericanAir todays the last straw. You just left my 7-month pregnant wife stranded & Edgar the agent at b42 in DFW had the nerve to shut the door on her and tell her she shouldn’t have been late when it was your flight delay that caused her to be late! #americanairlines

[Amanda Gorman @TheAmandaGorman]

I AM ON THE FLOOR MY BOOKS ARE #1 & #2 ON AMAZON AFTER 1 DAY! Thank you so much to everyone for supporting me and my words. As Yeats put it: "For words alone are certain good: Sing, then"

[Ben Smithee @BenSmithee]

UPDATE: all resolved and happy to have spoken with @Nike about the issue. Thanks for your support and assistance!! #nike

[Ben Smithee @BenSmithee]

Still nothing from @Nike @nikestore on #NikeHasWorms but @NYPostOpinion found it to be an issue too. https://t.co/c3M2BizycG

[Ben Smithee @BenSmithee]

@Nike @nikestore @nikegolf Still no response??? Come on, y'all are better than this....

[Ben Smithee @BenSmithee]

Day 2 of #NikeHasWorms and still. I adequate response from @Nike @NikeNYC what the heck? #fail

[Ben Smithee @BenSmithee]

Day 2 of #NikeHasWorms and still. I adequate response from @Nike @NikeNYC what the heck? #fail

[Ben Smithee @BenSmithee]

@LoveStats @Nike Yup. Would just appreciate a better response even

[Ben Smithee @BenSmithee]

Full story on my IG @BenjaminSmithee https://t.co/ZRm6Gkfm35

[The Smithee Group @TheSmitheeGroup]

Hey @elonmusk you should implement #photoshoot mode so the @Tesla doesn’t keep thinking we are trying to break in during the repetitive door pulls :) 😂 yes?

[Porsche Newsroom @PorscheNewsroom]

@BenSmithee REVEALED: the covers are off the #PorscheTaycan - our new all-electric sportscar. Click below for the details.

Reply #stop to opt-out.

[Michael Johnson @MJGold]

A year ago today I was unable to walk having suffered a stroke. Thanks to the mindset learned as an Olympian, 2 months later I was back running! Today I’m thankful to my family, friends, fans, and @mjp360 for the incredible support! #strokesurvivor #health #Olympics #motivation

[Ben Smithee @BenSmithee]

@disco_infern0 Just add soap to floor and it turns into a Japanese game show. #Wipeout

[Ben Smithee @BenSmithee]

Here with you, Brother!

[Greta Thunberg @GretaThunberg]

The @UN has sent out one boat for each of the 17 sustainable development goal to greet us! Thank you!

[Ben Smithee @BenSmithee]

I give up. Our flight is in the air already now. Y’all don’t get it. You’re still sending me canned PR/cust service responses in response to a message about treating people like humans?

[americanair @AmericanAir]

@BenSmithee We very much appreciate your loyalty. We're working hard to get you on your way as soon as possible.