Two days after a job wraps, send one text: "How's it holding up?"
Thirty seconds. It catches a small fix before it turns into a bad review, and reminds a happy customer you exist. Retention hides in the follow-up nobody sends.
π¨ NOW: Ugandan Mayor Zohran Mamdani is sparking backlash after it came out that NYC PLUMMETED $10B+ in tax revenue β and it's about to get WORSE now that he's forcing more millionaires out of the city
"New York lost roughly $11B in revenue in ONE SINGLE YEAR. Florida made $21B in net interstate wealth!" π€―
Save every customer in your phone the moment the job books. Name plus street: 'Dana Elm St.' When they call back in March, you answer knowing who it is. Feels small. It's why they stay.