@ChipotleTweets This is soooo incredibly embarrassing for you all.
It takes 12 seconds to craft a sincere reply with a bare minimum acknowledgment of the actual issue.
And you begged me to contact you on your website. But for what?
@ChipotleTweets
Yβall - I physically went to @ChipotleTweets this evening - Drove a car, parked, and went inside.
They said they were out of steak and guacamole, which is annoying, but whatever.
But what happened next was infuriating
1/-
@ChipotleTweets A blanket statement / response template only adds insult to injury and is poor customer service.
And the blanket statement doesnβt even acknowledge the main complaint. They were not out of fajita veggies. They were on the line, in plain view.
Boooooo! ππΌππΌππΌ