Ben's Travels

British 🇬🇧 Travel 🌍 Photographer 📸 Adventure ✈️ (@RevolutApp Pioneer)

[Ben's Travels @BensTravels]

@TrippLuggage Hi. Placed an order yesterday for next day delivery (so today). Have had payment confirmation but no order or dispatch confirmation. Tried ringing many times but no one answers. Urgently need to know what’s going on. Thanks

[Ben's Travels @BensTravels]

Do you remember when you joined Twitter? I do! #MyTwitterAnniversary

[Ben's Travels @BensTravels]

@PetsatHome disappointed to see that you’ve stopped offering an #nhs discount

[Ben's Travels @BensTravels]

@Pretapousser Hi. Are you no longer shipping to the UK?

[Ben's Travels @BensTravels]

@virginmedia Your calls are recorded. Go listen to them if you don’t believe us.

[Ben's Travels @BensTravels]

@virginmedia had no internet for over a month & half. You’ve cancelled two visits & on 3rd, literally left the cable in the street cut. Media team keep lying & won’t help. Sales team say that media can give us a free dongle but the media team refuse to help. No manager will talk

[Ben's Travels @BensTravels]

@virginmedia More excuses. Why can’t you dm me and take our phone number? We’ve called from two different phones and been on WhatsApp with you all day. No one is willing to help. Stop calling me a liar when I’m saying that they are hanging up.

[Ben's Travels @BensTravels]

@virginmedia A manager just hung up too. No one wants to answer the call as they can see our case notes and don’t want to help. If I’m wrong, get someone to actually call us back to fix our internet.

[Ben's Travels @BensTravels]

@virginmedia The last person absolutely hung up on purpose.

[Ben's Travels @BensTravels]

@virginmedia No, no one will help and a third person has just hung up on us. Your calls are recorded so we can give you exact call times

[Ben's Travels @BensTravels]

@virginmedia You just hung up again! Every person who answers the phone doesn’t want to help and hangs up. Your calls are recorded so we can prove this. We’ve been told that an engineer is coming on the 10 Oct now which is unacceptable. How can we work from home?

[Ben's Travels @BensTravels]

@virginmedia We just tried to call again. First time your auto service sent us a text and then hung up. Second time the human couldn’t help and refused to put us through to a manager.

[Ben's Travels @BensTravels]

@virginmedia To add. We’ve been a customer since May and then it developed issues. This isn’t a new line. You’ve literally cut our existing line

[Ben's Travels @BensTravels]

@virginmedia They haven’t and that’s another issue. No one is telling us anything.

[Ben's Travels @BensTravels]

@hotelscomhelp I have and you’ve ignore my messages!

[Ben's Travels @BensTravels]

@hotelsdotcom Please can you provide the link to your complaints process. One of your colleagues has taken my card details over the phone and no one has any knowledge of what he then did. He didn’t book a hotel as requested.

[Ben's Travels @BensTravels]

@hotelsdotcom I’ve replied. I hope you actually reply back unlike @hotelscomhelp who are now ignoring me. Shocking service

[Ben's Travels @BensTravels]

@hotelscomhelp Why is no one replying to my messages? Trying to book two hotels and your site & app have failed for two days now. Tried credit&debit card, PayPal and Apple Pay on two browsers. None work. You’ve totally ignored my last few dms