Bernadett Rodriguez

[Bernadett Rodriguez @Bernadethrod]

@prent1ssjareaus @mayaofficialph Online banking is supposed to make life easier, not more stressful. Frequent transfer delays defeat the purpose of having a fast and convenient digital banking experience.

[Bernadett Rodriguez @Bernadethrod]

@jenicasusaaaa If multiple customers are reporting the same problem, it deserves immediate attention. Listening to customer feedback and acting on it is what good service is all about.

[Bernadett Rodriguez @Bernadethrod]

Mahirap talaga kapag may technical issue tapos walang malinaw na update o resolution.

[🦋 @gia_benny]

@mayaofficialph ano to? bakit hindi ko ma submit verification form ko? last week pa to ah.

[Bernadett Rodriguez @Bernadethrod]

100%

[Bernadett Rodriguez @Bernadethrod]

@agirlhuluvBTS @mayaofficialph Isa ito sa pinaka-nakakainis na issue sa digital wallets. Kita mong pumasok na sa records pero hindi mo ma-access yung pera mo. Nakakawala ng tiwala sa serbisyo.

[Bernadett Rodriguez @Bernadethrod]

@jianaaaaaala This is exactly what frustrates customers the most being left in the dark. Even a simple status update would go a long way instead of making people wait and wonder.

[Bernadett Rodriguez @Bernadethrod]

Pls

[Deep Thoughts 💭 @quotetoponder]

Claim it

[Bernadett Rodriguez @Bernadethrod]

Nakakagalit kapag ikaw na ang nagbabayad tapos parang ikaw pa ang napaparusahan nang sobra.

[BiniTreasureSB @BiniTreasureSB]

@mayaofficialph is it true pag na late ka ng 1 day sa due muh, 100% yung late fee muh? Na charge ako same amount of ky due as a late fee after na delay lng ako ng 1 day!

[Bernadett Rodriguez @Bernadethrod]

@JENIE1021 @mayaofficialph Agree ako dito. Situations like this can affect customer trust. Kapag settled na ang payment, customers expect accurate records and proper account handling, hindi yung parang may unresolved issue pa rin sa system.

[Bernadett Rodriguez @Bernadethrod]

@renzie22 @mayaofficialph Nakakatakot na talaga ngayon kasi di mo alam kung legit ba o scammer yung tumatawag. Tapos ang hirap pa mag reach out sa actual support para ma-confirm agad. 😩

[Bernadett Rodriguez @Bernadethrod]

Kapag customer ang sumusunod sa rules, parang walang reward o appreciation.

[kali ♡ @crlrtlz]

@mayaofficialph lagi kong ginagamit yung black cc ko and even pay my bills earlier than the due date, like 10-15 days before. minsan nga, kaka swipe kolang, bayad na agad. tapos ayaw nyo i increase credit ko? 🙄

[Bernadett Rodriguez @Bernadethrod]

@Sdreww9 Parang mas dumadami pa issues habang tumatagal instead na gumanda yung service nila.

[Bernadett Rodriguez @Bernadethrod]

Real

[Bernadett Rodriguez @Bernadethrod]

@yezzer___ As a user, scary talaga makakita ng ganitong issue. Dapat priority nila proteksyon ng customers.

[Bernadett Rodriguez @Bernadethrod]

@jianaaaaaala Not surprised anymore. Ang dami ring delayed responses from Maya support recently.

[Bernadett Rodriguez @Bernadethrod]

Louder

[Bernadett Rodriguez @Bernadethrod]

@jianaaaaaala Yan yung ayaw maranasan eh, successful sa side nila pero wala naman dumating sayo 😭

[Bernadett Rodriguez @Bernadethrod]

Yes

[Bernadett Rodriguez @Bernadethrod]

@MMMNGBSWG @mayaofficialph Nakaka bother talaga yan. Completed na sa sender pero wala sa wallet dapat may malinaw na update or ETA man lang.

[Bernadett Rodriguez @Bernadethrod]

Pls

[Deep Thoughts 💭 @quotetoponder]

Type “Amen” 👇