Best Buy Canada Help

Best Buy Canada's official customer support!

Responses within 24hrs Mon - Fri or call 1-866-BEST-BUY.

Follow @BestBuyCanada or @BBYCanadaDeals!

[Best Buy Canada Help @BestBuyCanHelp]

@aphtapht @BestBuyCanada ...unexpected delay with your delivery and we thank you for your continued patience.

[Best Buy Canada Help @BestBuyCanHelp]

@aphtapht @BestBuyCanada ...lost shipment investigation with the shipping carrier on your behalf — if necessary, please reach out to them via your https://t.co/RILcN9k59I Order Details page at that time and they'll gladly start the investigation process. We extend our sincere apologies for the...

[Best Buy Canada Help @BestBuyCanHelp]

@John16180339887 @BestBuyCanada ...for details on in-store availability of the TV you're shopping for, you'll also be able to access that information (and submit a Quick & Easy Store Pickup order) by tapping the Pick Up button on the TV's https://t.co/RILcN9k59I product page! We apologize for any inconvenience.

[Best Buy Canada Help @BestBuyCanHelp]

@John16180339887 @BestBuyCanada Hi John! Our customer support team will be happy to connect you with our team at your local store — if you'll give them a call at 1-866-237-8289 to speak with an agent, they'll be able either to transfer your call or to request a callback on your behalf! If you were calling...

[Best Buy Canada Help @BestBuyCanHelp]

@everettcx @BestBuyCanada It's so disappointing to hear about the unfortunate issue with your shipment. :( If you need any assistance, please don't hesitate to reach out to our customer support team directly via your https://t.co/RILcN9k59I Order Details page and they'll do their very best to help!

[Best Buy Canada Help @BestBuyCanHelp]

@Chriistalon ...Details page, where you'll be able to start the return process and obtain a shipping label. Thank you for your message, and we extend our sincere apologies for the unfortunate experience you've had with your recent order.

[Best Buy Canada Help @BestBuyCanHelp]

@Chriistalon It's so disappointing to hear about the damage to the item you received, Chris. :( You'll be able to return the Ally X at any Best Buy store here in Canada within 30 days of purchase. If you'd prefer to ship it back to us, please visit your https://t.co/RILcN9k59I Order...

[Best Buy Canada Help @BestBuyCanHelp]

@RealDonElliott @BestBuyCanada We're sorry to hear about the errors you experienced while shopping on https://t.co/RILcN9k59I, Don. :( If you haven't been able to place your order, please give our customer support team a quick call at 1-866-237-8289 and a friendly agent will be happy to help!

[Best Buy Canada Help @BestBuyCanHelp]

@SFermani1996 We're so sorry to see that you've had some trouble adding items to your cart, Shahrooz! If you're still not able to do so, please give our customer support team a quick call at 1-866-237-8289 and a friendly agent will be more than happy to help submit your order on your behalf!

[Best Buy Canada Help @BestBuyCanHelp]

@SweetCakers @BestBuyCanada ...the Marketplace seller, please message our customer support team via your https://t.co/RILcN9kCZg Order Details page — they'll follow up with the seller and with you to assist!

[Best Buy Canada Help @BestBuyCanHelp]

@SweetCakers @BestBuyCanada It's really disappointing to see the condition of the controller you received. :( Based on the packaging shown in the image above, it looks like the controller might have been ordered on the Best Buy Marketplace — if that's the case, and if you need any help communicating with...

[Best Buy Canada Help @BestBuyCanHelp]

@OnLy1vN @BestBuy ...our customer support team directly via your Order Details page. They'll then follow up with the Marketplace seller and with you to facilitate a resolution! We thank you for your continued patience.

[Best Buy Canada Help @BestBuyCanHelp]

@OnLy1vN @BestBuy It's so disappointing to hear about the issues with the phone you purchased on the Best Buy Marketplace, David. :( If you haven't received a response from your Marketplace seller after May 25th as mentioned in the chat transcript shown in the image above, please reach out to...

[Best Buy Canada Help @BestBuyCanHelp]

@CalRomane75024 @BestBuyCanada ...have any questions or concerns about your monitor's Best Buy Protection coverage, please reach out to the Geek Squad and an agent will do their very best to help: https://t.co/KMIn6gEzrr Thank you for your messages.

[Best Buy Canada Help @BestBuyCanHelp]

@CalRomane75024 @BestBuyCanada It's disappointing to hear that your monitor hasn't been working properly, Cal. To open a Best Buy Protection service request, please visit the Geek Squad's self-service portal: https://t.co/dUY31NXUjB to submit details and the Geek Squad will follow up with next steps. If you...

[Best Buy Canada Help @BestBuyCanHelp]

@MeganYangaa @BestBuyCanada ... they'll respond in writing. Note that for claims of fraudulence or other unlawful activity, our team will require that a report be filed with your local law enforcement and they will then work directly with police when contacted by them. Thank you for your messages.

[Best Buy Canada Help @BestBuyCanHelp]

@MeganYangaa @BestBuyCanada It's awfully disappointing to hear that your gift card was used without your authorization, Megan. :( If you've already been in contact with our customer support team via email concerning this case, please reply to the most recent email that you'll have received from them and...

[Best Buy Canada Help @BestBuyCanHelp]

@raceto2million @BestBuyCanada Hi there! I'm afraid that our Low Price Guarantee unfortunately won't apply to Original Equipment Manufacturer prices — you'll find more information on price match eligibility and on how to request a price match here: https://t.co/aHhLorgVof Thanks so much for your question!

[Best Buy Canada Help @BestBuyCanHelp]

@virgiliocorrado @BestBuyCanada ...mobile apps a try. If your search results aren't displayed there, our customer support team will be happy to answer any questions or to help submit an order on your behalf at 1-866-237-8289. Thank you.

[Best Buy Canada Help @BestBuyCanHelp]

@virgiliocorrado @BestBuyCanada Hello, Virgilio. Please try searching with all browser extensions turned off. Using a different browser might also help. Please also make sure that you aren't using a VPN or script/ad blockers. If you're still unable to see your search results, you might want to give our...