@target what happened to the promise of a frictionless experience especially with in store pickup. 45 minutes to pick up an item especially when the store is not busy is not exactly what I believe you expect or is that your standard these days???
@Target what is the point of having two lines at the service desk? If you have trained you customer to only use one because no matter how many people are in line at the pick up line your employees only call next customer from the traditional returns line. @BrianHardin3 thought?