This will be of interest to the PX community:
Of those who participated in this poll, only 31% answered correctly - only 40 surveys must be completed monthly for a 100K volume ED to participate in CAHPS.
Any volume ED is required to complete 450 CAHP…https://t.co/UV9paWzE9I
The staff performance reports created by SmartContact (https://t.co/jOWmPkUM1k) have been significantly improved. Here is a snippet of what an ED Medical Director would automatically receive each quarter.
While the worst of the pandemic is behind us, the worst of emergency nurse burnout is well ahead of us. We must correct inadequate staffing, rampant boarding, and rising violence. But, how? https://t.co/Oj4lNp0LTd
Another great article by Andrew Mayer!
Studies demonstrate a strong correlation between patient perception of care quality (i.e., patient satisfaction) and actual care quality. Emergency physicians adept at establishing patient trust within minutes have…https://t.co/NgpAIsTWw5
New #PX Blog "Gratitude: A Glimmer of Sunshine in the Covid Storm" by Dr. Tom Scaletta, MD, reflects on the #pandemic's effect on healthcare worker morale and how the simple act of gratitude can help reduce burnout & improve job satisfaction. Read it here: https://t.co/ymb2Z6Lv0p
New #PX Blog "Gratitude: A Glimmer of Sunshine in the Covid Storm" by Dr. Tom Scaletta, MD, reflects on the #pandemic's effect on healthcare worker morale and how the simple act of gratitude can help reduce burnout & improve job satisfaction. Read it here: https://t.co/ymb2Z6Lv0p
I appreciate the The Beryl Institute publishing my guest blog, Gratitude: A Glimmer of Sunshine in the Covid Storm.
Patient praise cracks the shell of burnout and reminds healthcare workers why they chose their profession.
Grat…https://t.co/bmy8drJhtX https://t.co/CQ4uOnmhxs
Recently-released book by @Xcellero. Perfect timing for an imperfect reality. CEOs should get this for everyone on their medical staff. I highly recommend it!
Modern Healthcare American College of Healthcare Executives https://t.co/2nDBfrY1aA
ED BENCHMARKING THOUGHTS
Forty-question CAHPS surveys (administered by PG, NRC, and others) attempt to benchmark EDs but often create more frustration than improvement.
CAHPS scores reflect gaps between expectations and experience. Prior visits, hears…https://t.co/vx3D4D0rUp
“Stray bullet” trivializes the unending pandemic of gun violence. This shooting was an intended execution without regard for anyone between the bullets and the target.
Newspaper headlines should evoke disgust and not fate. Most a…https://t.co/p4fxpeLImj https://t.co/iJGZ3UcZuB
The current Covid spike has not yet plateaued, and emergency departments across the country are experiencing extreme stress because:
- volumes are 20% above baseline
- nurse staffing is 20% below baseline, and each day some drop out due to breakthrough Co…https://t.co/0rBa0X6fyW
"Connect with Empathy, But Lead with Compassion" by Rasmus Hougaard, @JacquelineTPP, and Marissa Afton is a New Year's Resolution worthy article published by the Harvard Business Review.
The Beryl Institute Press Ganey NRC Health Association for Pati…https://t.co/tHtvfsWDHg