Beth James

[Beth James @BethJames11161]

@British_Airways You have closed my complaint for the second time in a row without giving me a response! Address the issue!

[Beth James @BethJames11161]

@British_Airways for the second time in a row you’ve closed my complaint case and not address the issue or even responded to me #Unacceptable #BadCustimerService

[Beth James @BethJames11161]

@British_Airways @British_Airways I direct messaged you but keep getting an automated message from a “ Cody” that is not answering any of my comments or questions. His answer isn’t even relevant to my message. Let me talk to an actual customer service rep!

[Beth James @BethJames11161]

@British_Airways why do you make it so difficult for customers to get through to customer services? I direct messaged you but I keep getting palmed off! #NotGoodEnough

[Beth James @BethJames11161]

@British_Airways you say my case is resolved but no one from customer service has been in contact!

[Beth James @BethJames11161]

@British_Airways I am still waiting for any sort of response or acknowledgment @British_Airways

[Beth James @BethJames11161]

@British_Airways I waited patiently for 3 months for British Airways to reply to my complaint only to track my case today and see the case is closed without any responses or correspondence! Disgraceful! I deserve a response, acknowledgement and an apology! #DontIgnoreMe

[Beth James @BethJames11161]

Never known customer service like it!

[Beth James @BethJames11161]

@British_Airways I filed a complaint with you back in May after a glitch in YOUR system caused me to miss my planned flight leaving me crying in an airport two days after my engagement. 3 months later I see you have closed my case without responding or acknowledging!

[Beth James @BethJames11161]

This is absolutely disgusting customer service! #BadCustimerService

[Beth James @BethJames11161]

@British_Airways me and my partner were stranded in the airport panicking if we didn’t make our connection whether we’d even get a flight home and you can’t even give us an apology!

[Beth James @BethJames11161]

@British_Airways I filed a complaint with you back in May after a glitch in YOUR system caused me to miss my planned flight leaving me crying in an airport two days after my engagement. 3 months later I see you have closed my case without responding or acknowledging!

[Beth James @BethJames11161]

Me and my partner saved for months to go on this holiday! I work in the NHS and worked countless amount of overtimes to be able to afford to go and the holiday and proposal was clouded by our airport ordeal #ReplyToCustomers

[Beth James @BethJames11161]

I have tried to ring you but you don’t let anyone complain via phone, I have submitted another case, I have emailed your customer relations. It is time to take some accountability!