Tourism Regulator Cancels Work Permit of Taita Hills Resort Manager
The government, through the Kenya Tourism Regulatory Authority (TRA), has cancelled the work permit of Sanjeev Kumar, the General Manager at Taita Hills Resort in Taita Taveta County.
This action comes after a successful investigation into the reported mistreatment of staff at the resort, which is part of the Salt Lick Taita Hills complex.
Kumar has faced numerous allegations of inhumane workplace abuse, discrimination, and mistreatment of staff.
The situation had remained largely unreported until an intern came forward with accusations of body shaming.
The intern alleged that Kumar repeatedly made demeaning comments about her body size, particularly referencing her large breasts and stated that such features had "no place in the hospitality industry."
In response, she reported the abuse to the Human Resource Manager, but instead of addressing the matter, she was transferred to the front desk, where she continued to face verbal abuse.
Ultimately, she was dismissed prematurely from her internship.
The intern’s complaint to TRA outlined the harmful impact the abuse had on her and how the hostile work environment worsened over time.
“On numerous occasions, he made demeaning comments about my body, particularly referencing my large breasts and stating that they had 'no place in the hospitality industry.'
These comments humiliated me and created a hostile and discouraging work environment,” she wrote in the complaint. She also noted that she had heard similar stories from others who had worked under Kumar, with some even more distressing.
Further allegations came from another former employee who accused Kumar of unprofessional behavior, such as yelling at staff in front of guests.
On one occasion, he allegedly came close to throwing a notebook at a staff member.
The staff also reported that their off days and leave requests, including maternity and paternity leave, were often ignored.
Those who raised concerns about their treatment faced verbal abuse and retaliation. In some instances, employees were reportedly coached on what to say during board visits, with threats of punishment if they deviated from the prepared statements.
TRA also received witness accounts from other staff members, one of whom described an incident where Kumar became enraged, breaking a fruit bowl and berating a pastry chef.
These acts of aggression were reportedly witnessed by other employees, who said the atmosphere in the workplace had become increasingly toxic.
A video shared online further exposed Kumar’s treatment of the staff. It showed a man of Indian descent, identified as Kumar, confronting a male African staffer in what appeared to be a kitchen.
During the confrontation, Kumar knocked utensils and food off the counter while angrily shouting at the staff member.
The video, which was widely circulated, caused public outrage and led to further scrutiny of Kumar's conduct.
In response to the growing concerns, TRA intervened and raised the allegations with the resort's management.
The authority demanded a formal response within five days. TRA also warned that failure to address the issues could result in the suspension of the resort's tourism license.
This action underscores the regulator’s commitment to ensuring that resorts in Kenya uphold proper workplace standards and treat employees with respect and dignity.
The decisionGovernment Cancels Work Permit of abusive Hotel Manager at Taita Hills Resort
Sanjeev Kumar terrorising staff at Salt lick Taita Hills . Pity the Indian lady guest who is startled by the phone banging . Poor staff going through terror . Do Kenyans deserve this ?
Work permit was cancelled and this man should go back to India
The same Sanjeev Kumar terrorizing his Kenyan staff. This man should not even manage a kiosk.
The government through the Kenya Tourism Regulatory Authority (TRA) has canceled the work permit of Sanjeev Kumar who is the General Manager at Taita Hills Resort.
The authority made the decision after successfully probing the reported mistreatment of staff at Taita Hills Resort and Spa in Taita Taveta County.
Mr. Sanjeev Kumar has been accused of inhumane workplace abuse, discrimination, and mistreatment of staff.
The staff had for long been silent over the matter until an intern came out to accuse Kumar of abusing her over her body size, by making demeaning remarks and attempting to terminate her internship on that basis.
She complained to the Human Resource Manager who played down her concerns but transferred her to the front desk, where she continued to face body shaming and was eventually dismissed prematurely.
“On numerous occasions, he made demeaning comments about my body, particularly referencing my large breasts and stating that they had "no place in the hospitality industry."
These comments not only humiliated me but also created a hostile and discouraging work environment,” reads a complaint to TRA
“I have also heard similar accounts from others who have worked under him, some of which are even more distressing.”
The authority says another former employee has complained that Kumar “yelled” at staff in front of guests and “nearly threw a notebook at them”.
Additionally, the staff claim off days and leave requests, including maternity and paternity leave, are disregarded and those who raised concerns were met with “verbal abuse and retaliation”.
“Employees were reportedly coached on what to say during board visits and threatened with consequences if they deviated from prepared statements,” the tourism regulator says.
The regulator also received witness accounts about Kumar angrily breaking a fruit bowl and berating a pastry chef.
A video footage shared online showed a man of Indian descent confronting a male African staffer before three other staff in what seems to be a kitchen.
The Indian man severally knocks utensils and food off the counter to the floor while at it.
TRA says it has raised the allegations with the resort’s management and demanded a response within five days.
The authority has threatened suspension of the resort’s tourism license if the allegations are not addressed. to cancel Kumar’s work permit is part of the broader effort to address the issue of abusive management practices within the Kenyan tourism industry.
TRA has made it clear that abusive behavior in the workplace will not be tolerated, especially in the hospitality industry, which is heavily reliant on the well-being of its staff.
The cancellation of Kumar’s work permit sends a strong message that foreign managers or employees who mistreat Kenyan workers will face serious consequences.
Kumar’s actions have sparked outrage not only within the resort’s staff but also among members of the public, who have called for stronger measures to protect workers from abuse.
The incident has also shed light on the vulnerability of employees in the hospitality industry, many of whom have to endure mistreatment out of fear of losing their jobs.
With TRA taking decisive action, the hope is that this will encourage other employers to treat their staff fairly and uphold the integrity of Kenya’s hospitality sector.
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