Bev

[Bev @Bev42429437]

@British_Airways customer services recodered message that calls won’t be answered to protect their staff! I wonder if they realise how stressed this customers are - like so many our bags missing in the chaos at T5 Heathrow & no info

[Bev @Bev42429437]

@HeathrowAirport please advise how we can help with bags that were not 24 hours after our flight BA 465 landed. BA have not been helpful at all and have not responded to any of our messages via phone , email & twitter

[Bev @Bev42429437]

@British_Airways was anyone on the BA465 from Madrid on Sunday & have you had your luggage yet ????

[Bev @Bev42429437]

@British_Airways we still have had no communication from BA to update us on the process of reuniting us with our bags - it’s a disgrace . We have DMd as requested , emailed and phoned but no one has got back to us. Now 3 days without our luggage.

[Bev @Bev42429437]

Still no baggage , and no communication 3 days after arriving at T5 . Absolutely shocked and disgusted by the service.

[British Airways @British_Airways]

@NasiraKhanam123 I understand how frustrating it is and I'm sorry you've arrived without your belongings. Please be assured our teams are working hard to get your bags to you as quickly as possible. You can use this link to track your bag https://t.co/reajQ9GH16.

[British Airways @British_Airways]

@MattJMarshall99 We’re sorry you’re still waiting and appreciate your patience. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond to you. 1/2

[Bev @Bev42429437]

https://t.co/5rfO9LFcUr

[Bev @Bev42429437]

@HeathrowAirport can you help me please - we landed at T5 on 19/02/22 - our bags were not offloaded from the flight and have still not been returned to us. The BA tracking system has not been updated in over a week and BA have been useless in helping us get our belongings back

[Bev @Bev42429437]

@British_Airways we are now 12days without our luggage - making daily contact with BA but response absolutely useless and completely uncaring. The tracking system has not been updated in almost a week. Our national airline is a disgrace

[Bev @Bev42429437]

@Thobroe @British_Airways Us too - 5 days beyond furious

[Bev @Bev42429437]

@SimonCalder what can we do about the chaos perpetrated by BA - 5 days and our luggage remains missing T5 Heathrow . Communication from the airline truly appalling - embarrassed this is our national airline .

[Bag On A Carousel @BagCarousel]

@British_Airways @HeathrowAirport I'm a bag stuck at Heathrow T5. I've been round your carousel 850 times and have been stuck in a pile of other bags for 2 days and they are all bigger than me. My owner has called 22 times and tweeted you but not had any response. I want to go home. Please help me and the others.

[Bev @Bev42429437]

Still no baggage , and no communication 3 days after arriving at T5 . Absolutely shocked and disgusted by the service.

[Bev @Bev42429437]

@British_Airways we still have had no communication from BA to update us on the process of reuniting us with our bags - it’s a disgrace . We have DMd as requested , emailed and phoned but no one has got back to us. Now 3 days without our luggage.

[Bev @Bev42429437]

@British_Airways was anyone on the BA465 from Madrid on Sunday & have you had your luggage yet ????

[Bev @Bev42429437]

@HeathrowAirport please advise how we can help with bags that were not 24 hours after our flight BA 465 landed. BA have not been helpful at all and have not responded to any of our messages via phone , email & twitter

[Bev @Bev42429437]

@British_Airways customer services recodered message that calls won’t be answered to protect their staff! I wonder if they realise how stressed this customers are - like so many our bags missing in the chaos at T5 Heathrow & no info

[Bev @Bev42429437]

@British_Airways appalling service - chaos at terminal 5 Heathrow last night - bags not offloaded from our flight - we were told to go home & complete an on@line form - impossible to complete without a tracking number which they have not provided.

[Bev @Bev42429437]

@British_Airways