Bhavna Katwa

PALS Manager - We Are Dedicated In Being The Patient Voice, As We Believe Your Concerns Matter However Big or Small They Are. Me & My Team Are Happy To Help 😊

[Bhavna Katwa @BhavK12]

Come join in the Diwali celebration & see this beautiful princess dance

[Patient and Carer Experience WHTH @experiencewhht1]

We delivered our activity boxes for PMOK level 4 and 5 today.

The activity boxes contain board games, uno, deck of cards, domino's, colouring in sheets, fidget toys, wordsearches, sudoku and crosswords 💡✨️

[Bhavna Katwa @BhavK12]

Why is it important to have an Interpreter?
An interpreter can help to establish a rapport between individuals from different cultures and build trust, which can be essential for effective communication…

[Bhavna Katwa @BhavK12]

Remember we are here to help!

[WestHertsPalliativeCare @WestHertsSPCT]

This week is Dying Matters Awareness Week 💛 (6-12 May)
This year, we're looking at why #TheWayWeTalkAboutDyingMatters

Lots going on at @WestHertsNHS this week. Please encourage everyone to join in the conversation.

[Bhavna Katwa @BhavK12]

Following an appointment today, this lady wanted give us some lovely feedback today.

(Video shared with patients consent).

#Iamexperienceofcare

[Bhavna Katwa @BhavK12]

Do you have these posters displayed in your department?

These are vital to help improve patient experience.

#backtobasics #Iamexperienceofcare

@experiencewhht1

[Bhavna Katwa @BhavK12]

@experiencewhht1

[Bhavna Katwa @BhavK12]

#Iamexperienceofcare

‘if you think communication is all talking, you haven’t been listening.’

@experiencewhht1

[Bhavna Katwa @BhavK12]

#Iamexperienceofcare

Remember to use the tools in the communication boxes. You’ll be surprised how it will safe and understood patients will feel.

@experiencewhht1

[Andrea Hone @AndreaHone1]

😊National Experience of care week #IamExperienceofCare

The stall is open until 2pm , outside PALs @WestHertsNHS send your staff down 🙏🥰

Free Tombola, a Raffle (fab prizes) and tell us what does experience of care mean to you 😊

[Bhavna Katwa @BhavK12]

It is legal requirement to book a BSL interpreter, contact HITS on 01442 867212 to book an interpreter in an emergency & they will do their best to provide you with one either face to face, video or telephone @BuddBudda @guccichelle @experiencewhht1 @WestHertsNHS

[Bhavna Katwa @BhavK12]

I have 4 more Communication Boxes in the PALS office, if you would like one please let us know… Also feedback would be much appreciated if you have used any of the contents… Thank you 🙏🏻😊 @BuddBudda @experiencewhht1

[Bhavna Katwa @BhavK12]

It is legal requirement to book a BSL interpreter, contact HITS on 01442 867212 to book an interpreter in an emergency & they will do their best to provide you with one either face to face, video or telephone @BuddBudda @guccichelle @experiencewhht1 @WestHertsNHS

[Bhavna Katwa @BhavK12]

Communication boxes delivered to St Albans Outpatients, Antenatal Clinic, Day Surgery & Beckett Ward… if you would like a box please get in touch. HHGH we will be delivering to you very soon.

[Bhavna Katwa @BhavK12]

@WestHertsHFC @guccichelle @WestHertsNHS Congratulations 👏🏻

[Bhavna Katwa @BhavK12]

Successful 1st time using our interpreting on wheels on Cleves Ward this morning Positive feedback from patient who enjoyed his experience and was able to communicate clearly Contact PALS for any video interpreting enquiries @BuddBudda @experiencewhht1 @guccichelle @WestHertsNHS

[Bhavna Katwa @BhavK12]

@experiencewhht1 Thanks Louise for putting this together 🤗

[Bhavna Katwa @BhavK12]

Thankful to our estates team @WestHertsNHS building our trail interpreter on wheels trolley this provide easy access for video interpreting for our patients #improvingpatientjourney #PatientExperienceWeek @experiencewhht1 @CarterTreacle @guccichelle @BuddBudda