BACommunityBroadband

Provider of managed internet services to communities across Australia.

[BACommunityBroadband @BigAirCB]

Hi @ninanakamura - the data on plans expires when the plan expires however data add-ons will roll over for one month.

[BACommunityBroadband @BigAirCB]

Hi @shlomo254 - we'll get in touch with you directly to assist you in setting up your console.

[BACommunityBroadband @BigAirCB]

Hi @lisazhang403 - I've made our engineering team aware of your issue after we performed maintenance on the service last night.

[BACommunityBroadband @BigAirCB]

Hi @MatthewGohJJ - I noticed your speed was shaped because you ran out of data - if you purchase a data add-on, your speed will be reset

[BACommunityBroadband @BigAirCB]

Hi @AttylaGG - the expiry date you refer to is just the date in which your room account will renew - it won't affect your data add-on :)

[BACommunityBroadband @BigAirCB]

Hi @Shelby_layce we've made some changes since to improve stability - please let us know how the service is going now.

[BACommunityBroadband @BigAirCB]

Hi @sncyf - I'm sorry to hear that. Please DM us so we can investigate this further. https://t.co/zuKvQ3U7yK

[BACommunityBroadband @BigAirCB]

Hi @lisazhang403 - our team is having trouble trying to reach you to assist over the phone. Please DM us your best contact hours thanks. https://t.co/zuKvQ3U7yK

[BACommunityBroadband @BigAirCB]

Hi @lisazhang403 I'm sorry for your experience. I see our team have been trying to reach you. Can you DM us your best contact times please? https://t.co/zuKvQ3U7yK

[BACommunityBroadband @BigAirCB]

Hi @viidyaa - we're sorry to hear that. Can you please DM us your username so we can assist with your connection issue? https://t.co/zuKvQ3U7yK

[BACommunityBroadband @BigAirCB]

Hi @bitemelovely203 - sorry to hear about this. I'll look into it for you. Are you still in need of assistance?

[BACommunityBroadband @BigAirCB]

Hi @lisazhang403 - can you please DM us your best contact details and we will be happy to assist you with this issue. Thank you! https://t.co/zuKvQ3U7yK

[BACommunityBroadband @BigAirCB]

Hi @g0doka - there has been an issue as a result of lightning at Mount Nelson Villas yesterday evening. Restoration is with UTAS IT atm

[BACommunityBroadband @BigAirCB]

Hi @MarcThio can you please DM us your username so we can help? Thank you https://t.co/zuKvQ4bIXk

[BACommunityBroadband @BigAirCB]

Hi @tombbossAU - we'll look into this speed for you and get in touch directly.

[BACommunityBroadband @BigAirCB]

@lisazhang403 Please let us know if you're still experiencing the issue.

[BACommunityBroadband @BigAirCB]

@lisazhang403 Hi Lisa, unfortunately there was an issue with your network yesterday that should have been resolved.

[BACommunityBroadband @BigAirCB]

Hi @MarcThio - we've had to make some changes to it and reupload it to the chrome store - hopefully we will have it published very soon.

[BACommunityBroadband @BigAirCB]

Hi @LoveMuscle2870 - if you can DM us your username we'll be happy to look into this issue for you. :) https://t.co/zuKvQ4bIXk

[BACommunityBroadband @BigAirCB]

@QueenMaybeline1 Sorry for the delay there - we'll make sure they go out at an earlier time. :)