@atoshiofficial Please my sister used my phone to login her account and I didn't know, and I initiated the biometric verification and did it using my face on her account...it was when it showed failed I discovered it was her account...please hope this won't affect my own atoshi account please
@atoshiofficial@pikirkeri28 Please how much sun or lightening is needed for someone to get an approved biometric verification, the result always ends in a low score...this isn't seamless
@BigProph Hi @BigProph,
We apologize for the experience. Please share the below information via our DM to aid further assistance.
BVN
NIN
Amount of fund debited
Name
Wallet Number
Thank You^ Victoria.
I also sent you guys a private message that hasn't been attended to and also how is it that my nin is on my dashboard but when I want to upgrade to tier 2 it says unable to verify...
@AntonioRudrigu2 We apologize for the experience. Kindly send us a private message with the following details;
Name
Phone number
NIN
BVN
Thank you^Esther
@smartcashpsb@ThatDiplomat My account got emptied and was reset to tier one
I need assistance getting my money back ..it's been four days
This isn't nice..how does funds just disappear from an account how and then my tier level got reset how
@smartcashpsb Good day... please I need help my account just empty after it was logged out and then it now seemed as if I wasn't even registered on the app...I had to retake my image and also my put in my nin
When I logged back in all my funds disappeared
Attend to me