Biglight

Experience Design for Business Growth

[Biglight @BiglightXD]

2023 is coming to an end and we couldn’t be prouder of what we’ve accomplished this year.

To our team - thank you for all of your remarkable work. Roll on 2024! 🎉

[Biglight @BiglightXD]

‘Tis the season and we know how to celebrate it!🎄✨

Here are some of the captured highlights from our Christmas party. What a night!

We’d like to wish a very Merry Christmas to all of our team, our clients and our followers.

[Biglight @BiglightXD]

Building a community halo of engaged clients may be the only way for luxury brands to fight back against the threat from 3rd party digital commerce.

Read more about how we could help you retain control of your customer experience.

https://t.co/TXlfUZFYju

[Biglight @BiglightXD]

It’s been a couple of very busy weeks amongst so much Black Friday noise! Well done team!! 👏🏻🛍️.

#blackfriday #experiencedesign #cxstrategy #UX #userexperience

[Biglight @BiglightXD]

During the #blackfriday period, our UX team spent time analysing customer journeys, promotions and loyalty programmes across several well-known global brands.

We’re confident the team's findings will bring fresh, creative approaches to our client's future sales strategies

👇

[Biglight @BiglightXD]

We have thoroughly enjoyed our time out and about at industry events this month.

Making great use of the days out of office we have already applied some of the creative thinking and industry insights to our ways of working.

#creativity #collaberation #digitalcommerce

[Biglight @BiglightXD]

We held a fantastic lunch and learn session with two of our senior leaders this week.

Honing in our skills and knowledge - with a little bit of festive tiffin for dessert 🎄 we had a very productive lunch break!

#teamlunch #lunchandlearn #digitalcommerce #knowledgeispower

[Biglight @BiglightXD]

We recently travelled to Bournemouth to meet with our client @Hobbycraft to discuss next year's optimisation ambitions.

The role of social commerce was also a hot topic and we explored the ways we can support this growing trend.

Roll on 2024!

#digitalcommerce #CXO #CX

[Biglight @BiglightXD]

On World Usability Day let’s embrace the values of inclusive and universal design 🌈

Here at Biglight, design thinking is the approach we take to every programme of customer experience innovation we undertake.

Read more via link in bio

#InclusiveDesign #Accessibility

[Biglight @BiglightXD]

We are very proud of our UX & UI teams who recently joined forces to work collaboratively on a large website redesign project.

Following a rigorous testing & analysis period some of the new core components have been proven successful.

Well done everyone!

[Biglight @BiglightXD]

Head to our website here: https://t.co/ShIq2hHfs7

#digitalcommerce #peakseason #rapidcustomerresearch #retail #brands #ecommerce #customerexperience #customerresearch

[Biglight @BiglightXD]

We believe that this year’s peak will be more competitive than ever before and that it’s going to be a battle fought mainly via digital channels.

Check the link below to discover why our customer-centric approach could make the difference between success and failure

👇

[Biglight @BiglightXD]

We had the best time at the London Shuffle Club last night.

A game of shuffleboard (and pizza and cocktails!) was just what we needed after a very busy couple of weeks at the office.

It was SO much fun!

#teambonding #teamsocial #biglightevents

[Biglight @BiglightXD]

We had a great couple of days at the @etail Expo last week.

We especially enjoyed “Powering luxury with next-gen tech” a talk by luxury goods brand @AspreyLondon

Stay tuned for our top takeaways from the event 💭

#ecommerce #irx23 #digitalcommerce #retailevents

[Biglight @BiglightXD]

Here we are @marksandspencer HQ in Paddington, following a really great meeting.

We’re looking forward to the next stages of our project where we will be focusing on how people purchase activewear online.

#ecommerce #cx #experiencedesign #customerexperience #marksandspencer

[Biglight @BiglightXD]

We thoroughly enjoyed our two days at the @ecommerceexpo

We were lucky enough to see two of our clients take to the stage, @jimmychoo and @Hobbycraft.

This was a great start to event season!

#ecommerce #cx #experiencedesign #customerexperience

[Biglight @BiglightXD]

Click the link below to discover what we think is the solution to delivering inclusive digital customer experiences.

👉 https://t.co/SNDzgFYJsu

#designthinking #inclusivedesign #digitalcommerce

[Biglight @BiglightXD]

Research from @scope tells us that four million people abandon a retail website due to accessibility barriers. Associated losses from the ‘Click-Away Pound’ are estimated to be worth around £17bn every year.

🧵👇1/3

[Biglight @BiglightXD]

At a time when consumer decisions are increasingly driven by brands’ ethical credentials, accessibility is an issue that no business can afford to ignore.

So, what can be done?

🧵👇2/3

[Biglight @BiglightXD]

Following a great meeting in Hamburg we’re looking forward to seeing the part we will play in the future of our client's digital experiences. Watch this space!

#digitaltransformation #experiencedesign #luxurybrandexperience