Tim Roberts

[Tim Roberts @Bijtr]

@wesstreeting

6 hours in Kingston A&E with my daughter who has a head injury . No doctors no one to help
This is no longer hospital . There is no A&E service
No one communicates . No care
With a head injury she should have had a doctor look at her and arrange an X-ray

[Tim Roberts @Bijtr]

@TheAA_UK You terminated the chat 4 times in 3 hours@TheAA

[Tim Roberts @Bijtr]

The AA are not answering the telephone to any calls . They sent a relay truck to my car 8 hours after their 6 hour time slot and then refused to take the car as it had a flat battery which they had been told . I have been on the phone for over an hour and their chat line for 1hr

[Tim Roberts @Bijtr]

@TheAA_UK No that’s rubbish we checking with the contractor he had no information about our car and had just received the job 6 hours after the time slot . You didn’t even pass the relevant information. That is not busy that is incompetence. You have had my number for hours @TheAA

[Tim Roberts @Bijtr]

@TheAA_UK No that’s rubbish we checking with the contractor he had no information about our car and had just received the job 6 hours after the time slot . You didn’t even pass the relevant information. That is not busy that is incompetence. You have had my number for hours and no call

[Tim Roberts @Bijtr]

@TheAA_UK I am not going to spend anymore time on a phone waiting to speak to you . You really have no idea how to treat your customers. I have been a member since 2007 . not anymore. You have my details you ring me and explain what you are going to do to provide the service you were paid

[The AA @TheAA_UK]

@Bijtr We're sorry about the delay and that getting in touch with us wasn't as easy as usual, but the storm made us super busy and we were doing our best to help all of our Members in need. Please give our Breakdown team a call for help with your recovery today.

[Tim Roberts @Bijtr]

@TheAA_UK You terminated the chat 4 times

[Tim Roberts @Bijtr]

I gave up after 3.5 hours on your phone and chat . You have failed to transport my daughter’s car and have taken full payment . This is the AA service and how you look after members appalling @TheAA_UK

[The AA @TheAA_UK]

@Bijtr Hi Tim, our lines have been mega busy due to the storm, and sorry it took longer than usual to get through and for your recovery. We hope you were okay and we were able to help once you got through.

[Tim Roberts @Bijtr]

@TheAA_UK I gave up after 3.5 hours . I paid you £117 to transport a car from my daughter’s flat to garage . You only booked your sub contractor 6 hours after the 6 hour slot . You failed to tell him the battery was dead despite my warning to you . You are appalling

[The AA @TheAA_UK]

@Bijtr Hi Tim, our lines have been mega busy due to the storm, and sorry it took longer than usual to get through and for your recovery. We hope you were okay and we were able to help once you got through.

[Tim Roberts @Bijtr]

Now 2 hours no response . This is appalling

[Tim Roberts @Bijtr]

Can the FCA / regulator take a look at this recurring problem with Barclays and their mobile app and on line banking services . If customers cannot securely access funds to pay essential bills then the bank and its tech needs investigating

[Tim Roberts @Bijtr]

Cancel daily telegraph app
Over 24 hours of providing no app service - pathetic

[Tim Roberts @Bijtr]

#BarclaysBank . The CEO of Barclays needs to take responsibility for this and make a public statement with a
Detailed explanation as to what has happened why there has been no back up / disaster recovery - what action is being taken what resources deployed :when this will end

[Tim Roberts @Bijtr]

Has anyone secured access to the times app. Paying £25 per month for nothing. no update . Appalling way the Times treats its readers

[Tim Roberts @Bijtr]

@thetimes Still not working. This is ridiculous. No update in hours .

[Tim Roberts @Bijtr]

@thetimes Hopeless still not working on my iPhone . Suggest all cancel subscription and move to a newspaper that can provide a professional service

[Tim Roberts @Bijtr]

@nme1980s