Bikramjit Ray

Editor at ET Hospitality World. Writes about food, hotels and hospitality.

[Bikramjit Ray @BikramjitRay]

@Glen__India multiple phone calls and complaints later no update on when my chimney will be fixed. Installed on May 30, fan stopped working on June 1. Complaint registered on June 2. No response!!!! All I am told is you will call back in half hour. Still waiting.

[Bikramjit Ray @BikramjitRay]

Stuck inside aircraft for one hour because it’s raining in Mumbai!! @IndiGo6E this is a first!

[Bikramjit Ray @BikramjitRay]

@amazonIN still awaiting response/call back on complaint raised on May8!!

[Shrabonti Bagchi @Shrabonti]

The Greek embassy @GreeceinIndia has now rejected mine and my family's Schengen visa TWICE. For no discernible reason, and after providing every document possible, they sent rejection letters with TWO DIFFERENT flimsy reasons each time. This is unacceptable.

[Bikramjit Ray @BikramjitRay]

@otter_ai cannot log in. Internal server error!!!

[Bikramjit Ray @BikramjitRay]

@airvistara @kempintairprtps the worst lounge experience I’ve had. That too in spanking new T2! Bad food and service is non existent.

[Bikramjit Ray @BikramjitRay]

Dear @HDFCERGOGIC I’ve been trying to connect with service provider for my health check up. Constantly on hold and getting sms saying they could not connect when no one called!!

[Bikramjit Ray @BikramjitRay]

@IndaneBIDO cylinder was not delivered! Paid for already and distributor says it’s already delivered!! Complaint not being responded to!!

[Bikramjit Ray @BikramjitRay]

@hicare_services It’s no use. The complaint service is also being pushed back because there aren’t enough service technicians! Wow @GodrejGroup

[Bikramjit Ray @BikramjitRay]

@hicare_services it’s been weeks and even with another service no follow up. The only thing that’s winning are cockroaches. 4 services.. now one more which has been pushed back. Your on ground personnel are not properly trained. So why make customers suffer?

[Bikramjit Ray @BikramjitRay]

@hicare_services Latest update. Third visit done. Cockroaches remain.

[Bikramjit Ray @BikramjitRay]

Dear @hicare_services most in effective pest control. Waiting for third visit in as many months and cockroaches are still very clearly running about. Plus have had multiple executives call and say they will arrive at multiple times! Only the cockroaches seem to be enjoying!

[Bikramjit Ray @BikramjitRay]

@hicare_services your service leaves a lot to be desired. Since Jan when I paid for an annual contract—had two rounds of anti roach treatment. NO effect. One more person coming tomorrow. 🤞🏽

[Bikramjit Ray @BikramjitRay]

Dear @British_Airways it’s appalling that you dont have the same level of service on flights flying to India!! Or does one have to be the Queen consort to get it?

[Sumana Mukherjee @SumanaMukherjee]

Seriously appalling service on LHR-BLR BA119. No food of choice, trays cleared after hours, kettle conked off so no coffee. Flight out was A+.
First world problems?

[Bikramjit Ray @BikramjitRay]

Dear @IndiGo6E it seems you guys are not insisting on masks inside flights any longer!! Should I send you a bill if I get covid???

[Bikramjit Ray @BikramjitRay]

@ICICIBank_Care server down.
Tried gpay and imobile app. Both not working!!

[Kapil Chopra @KapilChopra72]

Running a restaurant is a tough job. I read and hear this debate on service charge and how NRAI the nodal body of restaurants is putting its point across on the service charge issue. Here is my take,as an operator who has run restaurants in hotels and now as Head of @eazydiner 👇

[Bikramjit Ray @BikramjitRay]

Dear friend for life @EurekaForbes. I’ve been trying to get my water filter reinstalled in BLR since May 9. No response. No one picks up the complaint number either. Compared to Del NCR—this seems to be no service area!

[Bikramjit Ray @BikramjitRay]

@SumanaMukherjee What’s sad is that there is NO info. Just left to wait. @LBR_KO should have a prize for worst as well!!

[Bikramjit Ray @BikramjitRay]

@SumanaMukherjee @Rajyasree None the worse for ware!