@Hyundai Also: "customer care" has felt like a misnomer. I would expect customer care to provide a new engine to replace the defective one you installed. It's not too late for @Hyundai to do the right thing, but my experience up till now doesn't give me a lot of hope.
@Hyundai I'm super disappointed. My daughter's 2012 Sonata engine died 9/14. I thought since it's a defective engine and there's a recall on it that Hyundai would replace it, but weeks of frustrating engagement have left me with a "no" because recall 953 hasn't been performed.
@Hyundai Please do the right thing: replace the defective engine you installed in our vehicle, and put me in touch with someone who actually has power to do that!
@Hyundai I was hoping that reaching out here would put me in contact with someone who has the power. One of the maddening things about @Hyundai is that you seal off your decision-makers from the customers they're supposed to be serving. You hold all the power yet fail to do what's right.
@Hyundai Thanks for forwarding my feedback to our case manager and asking her to review the case. The problem is that I've been engaged with her for several weeks, and she has no decision-making power.
@Hyundai I just got word yesterday that the decision is final and irreversible. Can you do better than this? Can you do the right thing and replace the defective engine you installed? I've been hoping so but am losing hope.
@Hyundai I don't understand. Hyundai installed a defective engine. We didn't own the vehicle when recall 953 was issued. Hyundai never notified us of the need for it. Weeks of frustrating engagement have not answered these questions.
"Contemporary people tend to examine the Bible, looking for things they can't accept, but Christians should reverse that, allowing the Bible to examine us, looking for things God can't accept" @timkellernyc "The Songs of Jesus."
"But let all who take refuge in you be glad; let them ever sing for joy. Spread your protection over them, that those who love your name may rejoice in you. Surely, Lord, you bless the righteous; you surround them with your favor as with a shield" (Psalm 5:11-12).
"Your word is a lamp for my feet and a light for my path" (Psalm 119:105). "The Word will be a lamp for you only if you follow it nonbegrudgingly even when you don't like what it shows you" @timkellernyc
Suppose gravity was just a teeny bit weaker than it is. Or a tiny bit stronger. What would happen? In fact, gravity is only one of about 15 such constants that, if they were only slightly tinkered with, would cause life to cease to exist on our planet. https://t.co/Q8xBIsCb4l