Billetto Help

Contact our team here for help with any customer support issues 👉 

[Billetto Help @BillettoHelp]

@sarahhyndman Hi,Thank you for reporting this to us.We are currently unable to recreate the problem but our developers are investigating further for you.We will reach out over email regarding any further questions.We hope your event was a success & you had an enjoyable weekend!

[Billetto Help @BillettoHelp]

@sallyalice93 Hey Sally just wanted to let you know that we have been notified that our payment provider is back online. Once again we're deeply sorry for this issue. Feel free to contact [email protected] if you require any additional help

[Billetto Help @BillettoHelp]

@sallyalice93 Hey Sally, Our Payment provider is currently experiencing some issues. Don't worry your payment will be automatically returned to your account. I'll let you know when our payment provider is back online so you can try again. Apologies about the stress caused!

[Billetto Help @BillettoHelp]

@Ems_Steele hey Emily, everything should be working now, apologies for the delay.

[Billetto Help @BillettoHelp]

@Ems_Steele hey Emily, one of our third-party providers is having an issue atm that's causing this. Fixing it ASAP, will let you know when it's up again.

[Billetto Help @BillettoHelp]

@peteprodge Hey Pete, Thanks for your message and feedback. We are currently redesigning our Mobile interface. In the mean time for the full experience, we recommend using "Request Desktop Site" option in your browser. iOS it's under Share button. Android: Advanced Settings

[Billetto Help @BillettoHelp]

@tedchong469 Hey Ted, I've found your additional ticket and resent the email to the address it was registered with. Hope that helps -RH

[Billetto Help @BillettoHelp]

@dbaker1 Understood and that's our fault, apologies. The event manager is mainly for scanning and guest lists for live events. I've had discussions today about pushing this ahead. In the mean time you can "Request Desktop site" in your mobile browse to get the full features. -RH

[Billetto Help @BillettoHelp]

@dbaker1 Hey Daniel, Thanks for getting in touch! Currently we are looking to build this functionality into our mobile apps and mobile web. Right now it is only available on Desktop Web. Apologies about any confusion there. -RH

[Billetto Help @BillettoHelp]

@emmanuelnavarro hey Emmanuel, could you please send an email with more details about the event you tried to get tix for and your email address to [email protected].

[Billetto Help @BillettoHelp]

@az_azzin hey there, could you send an email to [email protected] with your email and the link to the event you're trying to buy tickets for?

[Billetto Help @BillettoHelp]

@LDN_Restaurants hey there, support have received your request and they're in the middle of replying to it.

[Billetto Help @BillettoHelp]

@DavenportPenny Hey Penny, it's not possible to change the font on a listing in Billetto.

[Billetto Help @BillettoHelp]

@musatthemo hey guys, we should be up and running now. apologies for the inconvenience.

[Billetto Help @BillettoHelp]

@musatthemo hey there, we have a mild technical issue at the moment & We're working on the fix. Will let you know asap when it's done.

[Billetto Help @BillettoHelp]

@bonnienanjack Sure thing: https://t.co/ueF3jAQHm8.

Which link are you clicking on - will check if we should fix it?

[Billetto Help @BillettoHelp]

@wakeupgigsldn hey there, probably better if you drop a line to [email protected] ;)

[Billetto Help @BillettoHelp]

@softfortrixya @MissEmilyRhodes Hey Caitlin, your friend can also transfer the tix to you by logging into Billetto (https://t.co/2RwJurSZ2S) & tix are gonna be in your name

[Billetto Help @BillettoHelp]

@MissEmilyRhodes Each person attending the event would need a ticket - the names on them don't matter though :)

[Billetto Help @BillettoHelp]

@MissEmilyRhodes Hi there, the name on the tickets don't matter for this event :)