BingX Support

Here to help with your BingX experience | Official support from @BingXOfficial

[BingX Support @BingXSupport_CS]

👋 Hey BingX Fam!

This is your official support hub on Twitter—here to make your journey smoother, answer questions, and help solve hiccups. Let’s break down what we’re all about:

What we do (and why you’ll love it):
Got questions about deposits, withdrawals, or trading features? We’ve got answers.
Need help with account related issues, or app glitches? Tag us or DM—we’re on it.
This is your space—no robots, just real support folks ready to listen.

When to expect a reply:
We know waiting stinks, so we’re committed to getting back to you within 12 hours (Mon-Sun, 6 AM – 22 PM [Time Zone, UTC+8]).

In case of holidays: We may respond by the next business day—thanks for your patience!

Important notes to keep you safe & in the loop:
🔒 Security is non-negotiable: We will never ask for your private keys, 2FA codes, or full password. Scammers might mimic us—always check for our verified badge and that our handle is [@BingXSupport_CS] (no typos, no exceptions!).

Keep it private: Avoid sharing sensitive info (like account numbers) publicly. For personal issues, please feel free to DM us to resolve things securely.
Double-check: For big announcements (like platform changes), cross-verify with BingX’s official website/blog—safety first!

We’re here to move quickly, keep you informed, and make sure you feel supported. Whether it’s a tiny question or a tricky issue—don’t hesitate to tag us, DM, or reply.

💬 Let’s start—say “Hey” below, or fire off your first question. We’re ready!

[BingX Support @BingXSupport_CS]

@0xDoubll @BingXOfficial @rugpullfinder Please if you need any further support contact us by chat or email to [email protected]

[BingX Support @BingXSupport_CS]

@0xDoubll Hello, thank you for the clarification, Please be aware that the account is restricted already and we are investigating the issue, and as you provided the police report our compliance department will review it. Please be patient and rest assured that we will answer you

[BingX Support @BingXSupport_CS]

@AvengersWarss @BingXOfficial @AvengersWarss, Thank you for contacting BingX Support can you please provide me the UID of the account by private chat on @BingXSupport_CS or by email to [email protected]

[BingX Support @BingXSupport_CS]

As I see you already had a ticket with [email protected] and they asked you "Hello, could you provide a screenshot of your previous email you have sent to [email protected] including the date displayed in order to check for you?"

If you can provide it to [email protected] they will make sure to help you further.

From my side I will try to escalate but I can't guarantee you any different outcome than re-directing you to RC

[BingX Support @BingXSupport_CS]

Hello, thank you for contating BingX official channel.

I checked your UID and previous tickets. Regarding the restriction on your account, you will need to contact [email protected] via email for assistance. Kindly wait for the response from the respective team after you have submitted your inquiry via the email and provide the proper materials asked by them. Thank you for your understanding and cooperation. 

If you have any other questions or need further assistance, please don't hesitate to contact us again in DM

[BingX Support @BingXSupport_CS]

@RaviSai03105954 @BingXOfficial Hello, thank you for contating BingX official channel, please contact [email protected] and provide them with all the necessary informations

[BingX Support @BingXSupport_CS]

Hello, sorry about your negative experience with our perpetual futures listing. Please note that as all centralized exchanges, BingX reserves the right to adjust funding fee settlement frequency and has always done it if necessary with other trading pairs in the past. You may take a look at the announcements here https://t.co/KPGkeqaqUi and will see that BIGTROUT is not an isolated update.

In any case, the funding fees do not go to the exchange, the funding rate is a periodic payment exchanged between traders holding long and short positions. Because perpetual futures do not have an expiration date, this mechanism acts as a balancing force to prevent the futures price from drifting too far away from the spot price. We recommend referring to this article as well https://t.co/RIQ16AVRC8

If you and the community has further objections please feel free to reach out to the specialized team at [email protected] to create a ticket with all the details you have and request the details you need to proceed further

[BingX Support @BingXSupport_CS]

Sorry for the inconveniences you have faced. Please note that our platform uses a multi-layered risk control system to ensure fair participation. Accounts flagged by the system are always manually reviewed by our specialist team before a final decision is made.

Only accounts confirmed after a thorough review that have violated event rules or obtained rewards illegally are considered ineligible. This process is evidence-based, not automated.

Most users participate and receive rewards without any issues. We recommend carefully following the event rules and the exchange's customer agreement before participating.

If you believe this is a mistake you can send a DM to us, or directly create a ticket about your situation via email at [email protected]

[BingX Support @BingXSupport_CS]

@FaithMedia2025 @MinisterRapha Sorry to hear that. Would you mind sending us a private message of your registered account so that we can check for you?

[BingX Support @BingXSupport_CS]

👋 Hey BingX Fam!

This is your official support hub on Twitter—here to make your journey smoother, answer questions, and help solve hiccups. Let’s break down what we’re all about:

What we do (and why you’ll love it):
Got questions about deposits, withdrawals, or trading features? We’ve got answers.
Need help with account related issues, or app glitches? Tag us or DM—we’re on it.
This is your space—no robots, just real support folks ready to listen.

When to expect a reply:
We know waiting stinks, so we’re committed to getting back to you within 12 hours (Mon-Sun, 6 AM – 22 PM [Time Zone, UTC+8]).

In case of holidays: We may respond by the next business day—thanks for your patience!

Important notes to keep you safe & in the loop:
🔒 Security is non-negotiable: We will never ask for your private keys, 2FA codes, or full password. Scammers might mimic us—always check for our verified badge and that our handle is [@BingXSupport_CS] (no typos, no exceptions!).

Keep it private: Avoid sharing sensitive info (like account numbers) publicly. For personal issues, please feel free to DM us to resolve things securely.
Double-check: For big announcements (like platform changes), cross-verify with BingX’s official website/blog—safety first!

We’re here to move quickly, keep you informed, and make sure you feel supported. Whether it’s a tiny question or a tricky issue—don’t hesitate to tag us, DM, or reply.

💬 Let’s start—say “Hey” below, or fire off your first question. We’re ready!

[BingX Support @BingXSupport_CS]

We take all user fund-related requests seriously and follow strict verification processes. Regarding your refund application:
The EML file you provided did not pass mandatory email authentication checks, which are required to confirm the document is official, unmodified, and from the legitimate exchange domain.
This is a security policy applied equally to all users to prevent fraud and protect assets.
We have always maintained communication with you through official channels. However, repeated verbal abuse and harassment in community groups violate our community guidelines, so moderation measures were applied.
If you can provide a fully authenticated official document from the corresponding exchange, our team will review your case again at their soonest convenience.

[BingX Support @BingXSupport_CS]

@zachxbt @BingXOfficial Hi Zach, we’ve noticed your comment and take your concerns seriously. Could you please send us a private message with your account details? Our team will look into this for you promptly and provide further assistance. Thank you for your patience!

[BingX Support @BingXSupport_CS]

@1Akshayy Please note that we already replied to your dm regarding your concern. Please have a check

[BingX Support @BingXSupport_CS]

@1Akshayy We replied to your direct message some time ago, please check ^^

[BingX Support @BingXSupport_CS]

@1Akshayy Hello, please submit your inquiry in direct message and explain your inquiry in details.

[BingX Support @BingXSupport_CS]

@vinnivinodh_s Thanks, will check🙏

[BingX Support @BingXSupport_CS]

@xurdai @BingXOfficial Thanks for reaching out! How may we help?

[BingX Support @BingXSupport_CS]

@jedan100 @BingXEnglish Please note that the risk control team will review your appeal and reply within 1-3 business days. Please wait patiently

[BingX Support @BingXSupport_CS]

Please make sure you read our whole previous response: "The spot price of BingX currency pair is close to other platform's prices with good liquidity. If you are looking at other trading platforms with low liquidity, there may be a greater difference between prices" you bought at BingX's spot.

If you have any further objections you can reach out to the specialized team at [email protected]

[BingX Support @BingXSupport_CS]

Thank you. As per checking in the system, the order that you're referring to is the order number 2012246690253144064. You filled this order to buy AT at a market price at 03:32:51, Jan 17th 2026 (UTC+8 time zone), please check our screenshot as the price was indeed 0.2089 at that specific time, check the red arrows to confirm the price and time zone of the chart. Also check the indications of the white arrow as there was a price fluctuation during that time, but the price of your Spot Buy order was correct.

Please note that the BingX spot price is the price formed by matching between various spot market makers in the exchange and with users.There are different prices in different markets, and the specific price will be determined according to the supply and demand in that market. The spot price of BingX currency pair is close to other platform's prices with good liquidity. If you are looking at other trading platforms with low liquidity, there may be a greater difference between prices.