Binit Singh

Treat Me Like A King, I'll Treat You Like A Queen.. If You Treat Me Like A Game, Then I'll Show You How It's Played. 😎

[Niveditha Reddy @hariniv2505]

Amazon delivery agents have a new trick, apparently. And their refund system is even better.

Here’s what happened.

The delivery agent calls you around 10 minutes before his shift ends. You pick up, he’s completely silent for 10 seconds, and then he disconnects.
A few minutes later, you receive an SMS saying the customer was unavailable and asking you to share an OTP to cancel the delivery.

Now, here’s where things get interesting.
I had originally selected Pay on Delivery for my order. However, since I wasn’t going to be home, I paid online through the payment link Amazon sent me, around 2 hours before the scheduled delivery.

The delivery agent then pulled the stunt mentioned above.

I tried calling back the same number, but since I had another Amazon delivery scheduled for the next day, the call got redirected to that delivery instead.

Then began the actual side quest: finding Amazon customer care. Rufus, their AI assistant, wasn’t exactly helping me get anywhere.

Eventually, I managed to initiate a refund through the app. Except the app showed that my refund processed on JANUARY 8.
BRO. IT’S NOVEMBER 11, 2026. WHY JANUARY?

Today, after some more digging, I finally discovered the option to request a callback from customer care and managed to speak to an actual human.

And that’s when I understood what had gone wrong.
Since my original payment method was Pay on Delivery, even though I had paid online through their link before the delivery attempt, Amazon’s system continued treating the transaction as Pay on Delivery.

Apparently, because the delivery never happened, the system couldn’t properly process the refund through its default automated refund flow. The customer care representative explained that the refund request was essentially returning null data. Had this been an order originally placed with online payment, the standard refund process would have worked.

The customer care representative understood the issue and finally initiated the refund manually. The money should now be credited within 5 days.

This is a genuine bug in Amazon’s payment and refund workflow.

If Amazon provides a payment link for a Pay on Delivery order and accepts the payment, shouldn’t its backend update the transaction accordingly?

Why should a customer have to spend hours figuring out a payment classification issue?

Amazon QA team, you guys sleeping?

The delivery experience is one problem. But when your own payment system accepts money and your refund system can’t figure out how to return it, that’s a whole different level of broken.

Has anyone else faced this particular issue with Amazon India?

[Binit Singh @BinitSi78728213]

@praveen4ebiz @viditaatrey @Meesho_Official @_Kalyan_K @Flipkart @flipkartsupport @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@AnupamPKher @WorldOfRamayana @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@alluarjun @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@AP @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungMobile @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungMobile @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungMobile @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungMobile @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@Samsung @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@Samsung @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungIndia @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungIndia @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungMobileUS @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@SamsungMobileUS @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@narendramodi @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@narendramodi @SamsungIndia How long will you keep ignoring a genuine customer complaint? No resolution, no accountability, not even a proper response. Nearly 10 years of trust, wasted because of your unacceptable service. Customers deserve better! #BoycottSamsung #Samsung

[Binit Singh @BinitSi78728213]

@AJJUGUP47500464 @Flipkart @flipkartsupport @SamsungIndia Worst customer service ever! Repeated complaints, multiple follow-ups, and still no response. Customers deserve reason, not excuses. Think twice before choosing Samsung. Don’t waste your hard-earned money on a brand that doesn’t value customer trust! #BoycottSamsung

[Binit Singh @BinitSi78728213]

@promoimperdivel @SamsungIndia Worst customer service ever! Repeated complaints, multiple follow-ups, and still no response. Customers deserve reason, not excuses. Think twice before choosing Samsung. Don’t waste your hard-earned money on a brand that doesn’t value customer trust! #BoycottSamsung

[Binit Singh @BinitSi78728213]

@emesekai @niasguts @SamsungIndia Worst customer service ever! Repeated complaints, multiple follow-ups, and still no response. Customers deserve reason, not excuses. Think twice before choosing Samsung. Don’t waste your hard-earned money on a brand that doesn’t value customer trust! #BoycottSamsung